ServiceNow Business Analyst

5 days ago

Singapore Cognizant Technology Solutions Full time

Overview We're seeking a dynamic Business Analyst to join our Public Sector project team. In this pivotal role, you'll spearhead ServiceNow implementations across government agencies, working closely with stakeholders to transform public service delivery through innovative digital solutions. You'll be at the forefront of digital transformation, translating complex business requirements into elegant, user-centric solutions. Key Responsibilities Strategic Planning & Analysis Lead requirements gathering through human-centric design methods and visual techniques Conduct thorough analysis of current systems and processes to identify improvement opportunities Develop strategic roadmaps for digital transformation initiatives Apply Design Thinking methodologies to create innovative solutions for complex government challenges Technical Leadership Guide technology selection and implementation strategies aligned with client\'s architectural principles Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house)Ensure solutions comply with cloud-based architecture standards and SG Tech Stack requirements Project Delivery Create detailed user stories, functional specifications, and acceptance criteria Oversee platform configuration, customisation, and integration Manage solution deployment and ensure smooth operational transition Lead impact analysis for change requests and continuous improvements Facilitate knowledge

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