Field Service Technician/ Engineer

1 week ago


Singapore DEDIENNE AEROSPACE PTE. LTD. Full time

Reception and registration of tooling to be serviced Provide service and customer support in-house, during field visits or dispatches with tact and courtesy Responsible for quality on-site installation, commissioning, maintenance, reparation, modification and test tasks at customers' sites Assess errors or problems based on technical expertise in accordance with drawings and technical specifications, rendering appropriate solutions Practise continuous improvement by keeping up-to-date knowledge of new products/services, equipment modifications/maintenance/reparation and related technical information Take initiative to promote organisation's products/services while performing field visits or dispatches Conduct technical training for internal and external customers Verifying, by visual and technical inspection, incoming goods in accordance to purchase order specifications and conformance with refining practices which requires positive material identification, testing and measuring, etc. Tagging all incoming material required for inspection and locating Assist with general logistical arrangement, documentation and filing Storage and filing of all paperwork associated with operational responsibilities Liaise closely with Sales & Marketing and Supply Chain department on product improvement and customers' feedback In support of Sales Managers, maintain relationships with customers and ensure Dedienne Aerospace is meeting customers' required standards and contractual requirements Develop individual customer relationships to ensure maximisation of Dedienne Aerospace activities allowing for the opportunity of full sales potential Actively participate in regular meetings with Sales Managers, Supply Chain Managers and Customer Services Managers to ensure maximisation of cross department discussions Substantial business travel, approximately 50% of time, will be expected to fulfil the Field Service Technician/Engineer role A Visit Report must be completed and sent to all relevant parties in a timely manner #J-18808-Ljbffr



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