Maintaining Excellence in Customer Experience

2 weeks ago

Singapore beBeeProfessionalism Full time

Housekeeping Professional

We are seeking a highly skilled and dedicated Housekeeping Professional to join our team. As a key member of the housekeeping department, you will play a vital role in maintaining the highest standards of cleanliness and customer satisfaction.

Responsibilities:

  • Answer and log down all information from incoming calls, ensuring messages are passed through accordingly and requests are followed up.
  • Update and maintain daily attendance records.
  • Handle all issues concerning Lost & Found; receiving, recording, storage, claiming and clearing.
  • Update and maintain all Housekeeping files and records.
  • Operate hotel systems such as SAP, Opera, Stayplease and others.
  • Keep track of all VIP arrival and in-house rooms, communicating with Room Attendants, Housekeeping Supervisors and Assistant Housekeepers.
  • Control and operate the Communication system for all Housekeeping staff.
  • Keep track of all special requests for arriving guests, communicating with Housekeeping Supervisor and Assistant Housekeepers.
  • Input and follow up on all work orders with the Engineering Department or Maintenance Supervisor.
  • Print all necessary daily reports and file accordingly.
  • Keep and maintain cleanliness and tidiness of the Housekeeping Office.
  • Raise purchase requests for Housekeeping operations.
  • Ensure adequate stocks according to par level.
  • Conduct monthly inventory, weekly stocks take and check for discrepancy.
  • Handling goods received and issuing of stocks to housekeeping team.
  • Clear all outdated reports in the office on a monthly basis based on the hotel standards for record-keeping.
  • Ensure adequate stock of all used forms in housekeeping department.
  • Report any unusual and suspicious behavior of guests or staff.
  • Ensure compliance with grooming and uniform standards.
  • Ensure compliance with legislated health and safety requirements within the workplace.
  • Conduct duties in a courteous, safe and efficient manner, in accordance with acts of grace, policies and procedures, ensuring that the highest level of service and communication is maintained.
  • Comply with all corporate and hotel standards and procedures.
  • Actively promote a work environment which cares for guests and associates alike.
  • Able to work any shift that is assigned.

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