Operational Excellence Associate/Assistant Manager

2 days ago

Singapore Shopee Full time

Operational Excellence Associate/Assistant Manager - Regional Logistics
Join to apply for the Operational Excellence Associate/Assistant Manager - Regional Logistics role at Shopee.
Overview
The Shopee Regional Logistics team is committed to providing Shopee's users with the best e-commerce logistics experience in the most cost-effective way. Positioned at the crossroads of Business, Operations, and Product, the team strives to enhance delivery speed and reliability by creating innovative services to exceed users' expectations. Using the latest technology and data-driven strategies, the team optimises the entire logistics value chain, from seller to the last-mile delivery, and pre-purchase to order completion. With access to extensive data, the team gains insights into logistics operations and user preferences to deep-dive and solve pain points from a first-principles basis.
We are seeking a data-driven and hands-on Regional Operational Excellence Associate/Assistant Manager to join our Regional Supply chain team. The successful candidate will be responsible for identifying areas of improvement in our supply chain processes and implementing changes to increase efficiency, reduce waste, and optimise costs. The ideal candidate should have excellent problem-solving skills, a passion for driving operational improvements, and be comfortable working with large datasets.
Responsibilities
Develop a deep understanding of each mile of the operations to identify opportunities for improvement in our logistics operations and supply chain processes
Conduct root cause analyses and evaluate tradeoffs between using advanced data analytics tools (SQL, Python, R, etc.)
Develop standard operating procedures (SOPs) that are practical and effective, and track their implementation to ensure compliance and sustained improvement
Lead cross-functional teams to develop and implement projects to optimise processes, reduce waste, and increase efficiency in each mile of the operations
Collaborate closely with local counterparts in each market to gain a deep understanding of their unique business challenges, scaling factors, and operational constraints
Develop and maintain key performance indicators (KPIs) to track progress and ensure that improvements are sustained over time
Communicate ideas and key findings in a logical and structured manner to senior management and other stakeholders
Qualifications
Degree in STEM or other subjects with an analytical component. Candidates with 0 to 1 years of experience welcomed to apply
Strong analytical and problem-solving skills; experience with SQL, Python or any analytical tools is helpful
Passionate about deep-diving into problems and driving changes in a fast-paced environment
Keen learning attitude, not afraid of trying and implementing ground changes
Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders
Willingness to travel as this is a regional role
Good project management skills, including the ability to manage multiple projects simultaneously
For experienced candidates, experience in a logistical setting with exposure to sorting center, linehaul, first mile, or last mile operations will be relevant
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