Senior / UX Designer, Managed Agencies

Overview
GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today Learn more about GovTech at tech.gov.sg. As a senior member of the team you will primarily be responsible for planning, specifying and leading the design work for the product or project. You may be tasked with planning and managing the work of more junior designers.
Responsibilities
Maintain a strategic outlook on the product/program, ensuring that all deliverables are aligned with the organisational goals and strategy
Lead efforts in driving strategic design initiatives that drive organisation goals forward
Coordinate and plan discovery work, including user interviews, workshops, surveys, usability testing, and gathering insights to understand user needs and pain points
Lead the work to analyse research findings into actionable insights
Lead work to create wireframes, user flows, and prototypes using tools like Figma
Lead the work with design teams to create low- and high-fidelity prototypes for testing concepts with real users, gathering feedback to iterate on solutions
Drive the iterative efforts to improve on designs based on feedback from users, stakeholders, and the design team
Partner with product managers, developers, and marketing teams to ensure that the designs are aligned with business objectives and technical constraints
Community involvement
Lead the work on design initiatives to benefit the entire design community
Pilot new design initiatives or tools in your work
Actively seek out new ways and methods to improve your fellow designers’ efficiency, effectiveness and craft
Actively contribute to learning and sharing sessions between fellow designers
Be a member of the community that less experienced designers aspire to be
Take steps to improve yourself in a personal and professional capacity
Actively note areas of improvement and propose changes for the benefit of all designers
What we are looking for
Bachelor’s or Master’s degree in industrial design, human-computer interaction (HCI), graphic design, design research or a related field (or equivalent experience)
At least 8 years of experience in UX/UI design, internships, or freelance work
Good with design tools such as Figma, Sketch, Adobe CC, or similar
Strategic thinker and a proven ability to drive strategic initiatives in your work
Proven ability to work collaboratively with cross functional teams,senior stakeholders and leadership
Good understanding of user research methods and the ability to analyse data to inform design decisions
Familiarity with usability testing and gathering feedback to improve design quality
Good communication and storytelling skills, with the ability to present findings clearly and persuasively
Strong analytical thinking with attention to detail and ability to handle ambiguity
Strong empathy for users and a desire to advocate for their needs
Desire to learn, adapt and grow in the UX design field
What we offer
Collaborative and creative work environment
Competitive salary and benefits package, including opportunities for professional growth and development
Work environment that is fully supportive of self-improvement and personal/professional development
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers
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