Telephone Operator
1 week ago
Join to apply for the Telephone Operator - Holiday Inn Singapore Little India role at IHG Hotels & Resorts Job Overview Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand. At Holiday Inn, we want our guests to relax and be themselves, which means we need team members to: Be you – by being natural, professional and personable in the way you are with people Get ready – by taking notice and using your knowledge so that you are prepared for anything Show you care – by being thoughtful in the way you welcome and connect with guests Take action – by showing initiative, taking ownership and going the extra mile Duties And Responsibilities FINANCIAL RETURNS: Bill call costs PEOPLE: Pages staff member when requested GUEST EXPERIENCE: Process all incoming and outgoing calls accurately and courteously Records and controls accurately wake up calls Pages guests in co-operation with concerned departments Assists guests with international calls and directory queries Calls guests by name whenever possible Abides by principles of guest privacy Handles guests needs or requests and reports complaints to the Telephone Supervisor Aware of local telephone listings and frequently dialed numbers Attends to all guest queries and requests promptly Handles In-Room Dining service order-taking and route it to kitchen for preparation RESPONSIBLE BUSINESS: Records all entries on traffic sheets Report on logbook daily Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Advises defects on switchboard equipment to Supervisor Maintains a clean work environment Maintains detailed knowledge of the Hotel’s fire, life and safety system Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard Maintain Hotel Information ACCOUNTABILITY Under the general direction of the Telephone Supervisor and within the limits of established InterContinental Hotels Group brand and local policies and procedures, oversees and directs all aspects of telecommunications services to achieve the highest possible guest satisfaction. Qualifications And Requirements High School or Vocational Certificate in Business Management, Business Study or equivalent, with 1 year’s experience in customer service or switchboard operator. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. #J-18808-Ljbffr
-
Telephone Operator
20 hours ago
Singapore Mandarin Oriental Full timeJoin to apply for the Telephone Operator role at Mandarin Oriental . Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Overview Based at Mandarin Oriental, Singapore within the Telephone Department, the Telephone Operator is responsible for handling incoming and outgoing calls, assisting guests with inquiries,...
-
Telephone Operator
6 days ago
Singapore Mandarin Oriental Full timeOverview TELEPHONE OPERATOR Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental...
-
Telephone Operator
1 week ago
Singapore Mandarin Oriental Hotel Group Limited Full timeTELEPHONE OPERATOR Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is an...
-
Telephone Operator
4 days ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $1,700 - $2,200 Per Month **Date Posted** 6 hours ago Additional Details **Job ID** 12771 **Job Views** 18 **Job Description**: Roles & Responsibilities **Shangri-La Rasa Sentosa, Singapore** We are looking for a **Telephone Operator** to join our team! As a...
-
Telephone Operator
2 days ago
Singapore SENTOSA BEACH RESORT PTE LTD Full time**Shangri-La Rasa Sentosa, Singapore** We are looking for a **Telephone Operator **to join our team! As the **Telephone Operator **, we rely on you to: - Provide a warm, helpful and informative service over the phone - Contribute to creating an excellent experience to all guests - Handle all guest requests in a professional and timely manner **We are...
-
Telephone Operator
4 days ago
Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time**Job Highlights** - Career development opportunities - Attractive salary that commensurate with experience and skills - Manage incoming calls, perform telephone screening. - Take and pass on telephone messages promptly - Assist internal communication issues - Handle administrative and clerical work - Provide administrative support to the Operations...
-
Telephone Operator
4 days ago
Singapore CONCORDE HOTEL SINGAPORE Full time**Responsibilities**: - Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP - Listen to caller/guest request(s) carefully and action the request(s) accordingly - Record all maintenance requests at the One Stop Service portal - Review logbook, notice board, traces etc for latest information, to follow up...
-
Telephone Operator
3 days ago
Singapore CONCORDE HOTEL SINGAPORE Full time**Responsibilities**: - Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP - Listen to caller/guest request(s) carefully and action the request(s) accordingly - Record all maintenance requests at the One Stop Service portal - Review logbook, notice board, traces etc for latest information, to follow up...
-
Telephone Operator
1 week ago
Singapore IHG Hotels & Resorts Full timeOverview Join to apply for the Telephone Operator - InterContinental Singapore role at IHG Hotels & Resorts Responsibilities Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Advises defects on switchboard equipment to Supervisor Maintains a clean work environment...
-
Night Shift Telephone Operator
2 days ago
Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time**Job Highlights** - Career development opportunities - Work from home arrangement - Attractive salary that commensurate with experience and skills - Manage incoming calls, perform telephone screening. - Take and pass on telephone messages promptly - Assist internal communication issues - Handle administrative and clerical work - Provide administrative...
