Technical Delivery Manager, Ms Dynamics 365 CRM

Overview

Technical Delivery Manager, Ms Dynamics 365 CRM – Avanade.

Join to apply for the Technical Delivery Manager, Ms Dynamics 365 CRM role at Avanade . At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

As a CRM Solution Development Manager, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions.

Responsibilities

• Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
• Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
• Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
• Design and enable conceptual architecture and technical solutions
• Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
• Use key performance indicators (KPIs) to measure and test the quality of projects
• Improve your clients' business by identifying potential challenges and supporting continuous improvement through their CRM system

Qualifications / Skills And Experiences

• Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
• Expertise in Dynamics 365 customization, including deep knowledge and hands-on experience with plugin development (C#), custom workflows, and other extension capabilities
• Power Apps Component Framework (PCF) implementation experience
• Intermediate to advanced knowledge of relational database concepts and Dataverse
• Dynamics 365 Release and Solution layer management experience in Dynamics 365
• At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
• Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
• Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology
• Core Skills: C#, .Net, D365, CRM SDK, CRM Plugins, PowerApps & Flow

About You

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about tech
• Convincing storyteller and engaging content creator

What You'll Do

• Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
• Lead and review your teames work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
• Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
• Design and enable conceptual architecture and technical solutions
• Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
• Use key performance indicators (KPIs) to measure and test the quality of projects
• Improve your clients' business by identifying potential challenges and supporting continuous improvement through their CRM system

Learn more

To learn more about the types of projects our team works on, check out these case studies:

• What matters to Rathbones is people-first workplace experiences and sustainability
• VentilatorChallengeUK manufactures 20 years' worth of ventilators in 12 weeks to help save lives

Interested in knowing what's going on inside Avanade? Check out our blogs:

• Avanade Insights – exchange ideas that drive tomorrow's innovation
• Inside Avanade – explore what life is like working at Avanade

Benefits and Culture

Enjoy your career

• Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Employment details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Project Management and Information Technology
• Industries: IT Services and IT Consulting

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