Senior Counsellor

3 days ago

Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

Student Wellbeing and Support Role

Nanyang Technological University (NTU) prioritises student wellbeing and support as a cornerstone of NTU Education 2025. This enables students to thrive and flourish in their educational journey. As a counsellor at NTU, you will play a crucial role in enabling the university to fulfill its mission for student wellbeing and support.

You will work as a team member of the University Counselling Centre, providing counselling for undergraduate and graduate students, and engaging with internal and external stakeholders to promote a campus community approach to mental health.

Key Responsibilities:
  • Provide professional counselling services to NTU undergraduate and graduate students.
  • Offer consultation to staff, family members, and peers on concerns regarding a student, providing case management support, especially for students at-risk.
  • Document and maintain proper clinical records in accordance with policies and procedures of the University Counselling Centre.
Psycho-Logical Critical Incident Management:
  • Collaborate with various stakeholders (e.g., Campus Security, Office of Human Resource, NIE Wellness Centre) to manage suicidal or severely distressed students and staff.
  • Work closely with these stakeholders to get immediate treatment for such students/staff.
Community Approach to Case Management:
  • Work collaboratively with schools, student service offices, Halls of Residence, etc. to facilitate a campus community approach towards managing students with complex/severe mental health issues.
  • Participate in inter-disciplinary teams (e.g., Educational/Clinical/Counselling Psychologist, Counsellor) to provide evidence-based psychotherapeutic interventions/treatment to students with complex/severe mental health issues and/or co-morbid issues.
  • Liaise with other professionals (e.g., psychiatrists, doctors) and Social Service Agencies to mobilise community resources to provide care and support for the students.
  • Refer and/or recommend external service interventions (e.g., family therapy) as part of the student's overall treatment plan.
  • Conduct training on a range of mental health issues and evidence-based intervention strategies for staff.
Strategic Support in University Counselling Centre (UCC)/University Wellbeing Office (UWO):
  • Evaluate and/or develop service provisions for students and provide clinical updates/feedback to UCC.
  • Provide strategic support to team lead and Head, UCC in the overall provision of UCC services.
  • Collate and analyse statistical data and/or related reports to Head, UCC as and when required.
  • Develop/support initiatives and programmes under UCC and/or UWO.
  • Perform additional duties/projects as assigned by Head, UCC or Director, UWO.
Administrative Support in University Counselling Centre (UCC):
  • Lead a small team to oversee the daily operations and services of UCC ensuring efficient and effective functioning.
  • Manage UCC's facilities, equipment, supplies, and systems to ensure proper maintenance and addressing any issues or repairs.
  • Prepare and maintain accurate records, reports, and documentation related to UCC and BEACON operations, and budget.
  • Manage UCC's budget, monitor expenses, and ensure financial prudence and compliance.
Requirements:
  • Graduate qualification in counselling, counselling psychology, or clinical psychology.
  • Preferably registered with the Singapore Association for Counselling (SAC) or the Singapore Psychological Society (SPS).
  • About 6-8 years of professional counselling experience and competent in case management and critical incident management.
  • Proficient in professional counselling approaches and tools to help clients with diverse issues and conditions.
  • Experience working with young adults, preferably in a university setting.
  • Experience working in a multi-disciplinary team and conducting Continual Professional Development training for staff is advantageous.
  • Experience in operations management, preferably in education or counselling environments.
  • Strong attention to detail and commitment to maintaining accuracy in all operational aspects.
  • Strong organisational and multitasking skills, with the ability to prioritise and manage multiple tasks and responsibilities.
  • Possess professional values that are in line with the Code of Ethics of SAC or SPS.
  • Possess good interpersonal and communication skills.
  • Proficient in IT skills (e.g., Microsoft 365, use of Apps, appointment booking systems, case management systems).

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