
Semiconductor Equipment Support Specialist
2 weeks ago
Job Title: Field Service Technician/Engineer
About the Role:
This is a critical role in ensuring the smooth operation of our semiconductor equipment and systems. As a field service technician/engineer, you will be responsible for troubleshooting and resolving technical issues on complex computer systems, software, and networked/wireless systems.
You will perform onsite installation, continuous improvement programs, parts overhaul, preventive maintenance, modifications, and repair works on equipment. This includes coordinating logistics arrangements with customers on equipment-related matters and responding to customer complaints in a timely manner.
Key Responsibilities:
- Troubleshoot and resolve technical issues on semiconductor equipment and systems
- Perform onsite installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment
- Serves as company liaison with customers on administrative and technical matters for assigned projects
- Coordinate logistics arrangements with customers on equipment-related matters
- Responds to customers' complaints, provides time to find solutions to resolve customers' issues
- Monitors the performance of the product, provides regular update reports and feedback on customer service requests
Requirements & Preferences:
- Bachelor's/Master's degree in Electrical/Electronic Engineering or equivalent
- Minimum 1 year of relevant experience with semiconductor equipment knowledge
What We Offer:
We provide a comprehensive training program to ensure that our team members are equipped with the necessary skills and knowledge to excel in their roles. Our organization values innovation and creativity, and we encourage our team members to think outside the box and come up with new ideas to improve processes and deliver exceptional results.
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