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Retail Banking Anti Scam Specialist

1 week ago

Singapore Bank Of China Limited Full time

Main responsibilities:
Responsible for handling and analyzing cases triggered by the Bank's Anti-Scam Monitoring system.
Assist in performing data analysis to enhance and formulate anti-scam parameters in the system.
Assist in contacting customers to perform investigation and handle scam cases.
Assist in formulating system requirements and enhancing business processes in accordance with regulatory requirements.
Work closely with other departments to handle, report and follow up on further scam-related enquiries.
Prepare relevant business data for regular reporting.
Other tasks as assigned by supervisor.
Requirements:
Education: Bachelor degree and above.
Relevant Working Experience: 1 year and above in financial industry, business analysis, product development, financial management.
Professional Certificates: NA
Good communication and coordination skills, strong relationship building and interpersonal skills, with good oral and written communication skills in English and Mandarin in order to provide service to Chinese speaking customers.
Enrich and manage data and translate insight into action.
Ability to meet timelines, prioritize business needs and manage multiple projects requirements simultaneously.
Ownership of results and commitment to goals.
Highly independent and self-motivated, should be able to work with minimum supervision.
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