Banking Anti-Fraud

4 days ago


Singapore Private Advertiser Full time

Shift Timings (Choose 1 Option):
Option #1: Weekends/PHs shift
Working Hours : 5 working days, 1 rest day and 1 off day per week
42.5 hours per week
Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)
Or otherwise advised by the Client
Option #2: AM & PM Shifts + Weekends / Night

  • Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm
  • Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF
  • Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am
  • Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Summary – Customer Service Officer (Fraud & Scam Handling)
(Non-Sales | Inbound Calls | Banking Industry)
Job Responsibilities:
Provide high-quality customer service and ensure prompt response to fraud and scam-related service requests.
Investigate flagged transactions and escalate fraud cases in a timely manner.
Maintain confidentiality of customer data and comply with banking regulations.
Educate customers on fraud prevention, including scams such as job scams, phishing, and e-commerce fraud.
Handle and report mule/funnel accounts while ensuring compliance with MAS regulatory standards.
Gather evidence for scam reports and escalate cases for further investigation and resolution.
Support customers with inquiries related to the bank’s products and services.
Work in a fast-paced environment, ensuring service quality and adherence to standard procedures.
Job Requirements:
Diploma/Degree in any discipline.
Call centre, banking, or fraud experience is preferred but not required (training provided).
Strong analytical skills with a good understanding of numbers and problem-solving.
Excellent communication, interpersonal skills, and a customer-focused mindset.
Good command of written and spoken English.
Proficient in MS Office applications.
Ability to work in rotating shifts, including weekends and public holidays, for 24/7 operations.
This role is ideal for individuals passionate about customer service and fraud prevention, with a keen eye for detail and a proactive approach in a dynamic environment.
Training Programme Details:
- There will be a 1-2 months training program whereby you will be required to pass a role-play & technical assessment in order to be posted to your work teams (2 attempts given).
- Minimum attendance required (95%) in order to pass the training programme.
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