Senior Process Specialist

2 weeks ago

Singapore beBeeProcess Full time

Senior Process Specialist

We are seeking an experienced Senior Process Specialist to join our team. As a key member of our process excellence group, you will play a critical role in driving quality and improving processes across the organization.

About the Role

The successful candidate will have a strong background in process improvement and change management. You will be responsible for designing and implementing process improvements, managing business processes, and enabling capability development across the organization.

Key Responsibilities

  • Drive and Manage Quality/IDM/Process Improvement Initiatives:
    • Create program content including objectives, scope, resources, approach, schedule, communication, etc
    • Engage stakeholders from different units and effect resources from different functional units to deliver the program objectives.
    • Drive program execution, evaluate effectiveness and provide timely insights to management.
  • Manage Business Processes / Methodologies:
    • Develop and refine processes/methodologies (e.g. IDM - Integrated Delivery Methods, including standardized policies, processes, methodologies, templates, and tools)
    • Be a process/methodologies expert to define, review and advise on process design
    • Scan industry standards and best practices and recommend updates of processes/methodologies
    • Review processes defined/updated by Process Owners to ensure they are aligned to other processes and corporate standards/policies, and controls are appropriate and not excessive
    • Facilitate workshops, feedback sessions, and process reviews with stakeholders to gather input and foster buy-in
    • Curate best of breed reusable delivery samples/templates
    • Drive standardization, process improvement and process automation to improve efficiency and consistency of process practices at LOB (Line of Business) and level, including defining requirements and reviewing design of project delivery systems/tools
    • Establish quality metrics and manage its collection and reporting
  • Capability Enablement:
    • Manage enablement programs on processes/methodologies to enable delivery staff in using the processes / methodologies, including developing courseware and job aids, facilitating training and workshops
    • Generate awareness and usage of key IDM Processes and Essential Practices via monthly published Quality Matter Newsletter and internal social media platforms
  • Client Satisfaction Management:
    • Plan, design and manage external research consultants to run Client Experience Surveys, report the findings and analysis to management and Client Service Units to facilitate account planning and building of long-term relationships
    • Plan, and execute Project Pulse Surveys, including design; monitoring response rates; analysis, summarise and disseminate results to Client Service Units for their follow-up actions and service improvement

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for process improvement, we encourage you to apply for this exciting opportunity.

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