Senior Payment Performance Consultant

5 days ago

Singapore Worldline Full time

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Implementation Manager, then get ready to join our company.
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.
You will work for Worldline’s Merchant Services Global Business Line. This is a major international player in end-to-end Commercial Acquiring, Multichannel Payment Acceptance and Payment Terminal solutions. Merchant Services’ unique combination of payment, digital and transactional expertise allows merchants to boost sales and enhance the customer experience.
The Opportunity
As a Senior Payment Performance Consultant you will be responsible for analyzing client payment performance metrics (payment success rates, decline rates and reasons, etc.), producing and potentially presenting the resulting reports and recommendations to the internal and external clients. As part of Worldline Consulting Services, the Payment Performance Consultant will qualify, document the needs of the client, and design a statement of work with both client and Worldline’s Enterprise staff and lead the realization effort.
This role will present the work to the client together with the Worldline’s Sales group. You will demonstrate personal functional credibility in front of the internal and external customers. You may also coordinate efforts to import client data into the Worldline’s environment for re-presentment through comparative dashboards.
Day to Day Responsibility
Turn data into strategic information which provides actionable business opportunities to let merchants increase revenues at the same time as they optimize their processing costs.
Design and create more generally applicable value artefacts from the company’s data sources.
Represent sales / clients in coordinating efforts to implement modifications to improve client payment performance.
Work together with Sales, Operations, Pre-Sales, Product and the FX teams to identify opportunities for client payment performance improvement.
Execute deep level analysis to identify root cause of sub-optimal performance and make recommendations for remedial or enhancement actions.
Prepare and lead data workshops.
Represent the merchant and the commercial side of the business in requesting enhancements to the quality and quantity of Worldline’s source data.
What are we looking for
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
Skills we can’t do without:
Fluency in English and Mandarin is a MUST.
Knowledge of SQL and Azure Databricks essential, familiarity with Tableau and PowerBI an advantage.
Experience in the payment / e-commerce industry is essential, experience with a PSP is preferred.
Knowledge of debit / credit card processing essentials.
Experience presenting complex solutions to both a technical and non-technical audience of senior stakeholders.
Sign of Success
Deep understanding of payment processing & transactional data sets generated.
Ability to provide professional data consultancy services internally & externally.
Commercial mindset, with a consultative approach.
Accurate, structured and with an eye for detail.
Perks and Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
Shape the Evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
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