Concierge Agent III

2 weeks ago


Singapore Omaze Full time

Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a Coinbase Concierge you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to our most valued customers. You’ll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal.
What you’ll be doing (ie. job duties):
Serve as the primary touchpoint and relationship owner for selected high value Consumer customers.
Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
Handle requests through to resolution, including collaborating across teams of subject matter specialists.
Model an investigative mentality to help address critical customer issues at the root cause.
Represent and advocate for the customer across organizations to drive impactful changes.
Champion clear communication with internal and external partners to align on solutions and drive results.
Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their


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