Senior Customer Service Officer

24 hours ago

Singapore Arts House Group (AHG) Full time

Senior Human Resource Professional - IHRP | Certified Professional
Job Purpose
At AHG, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces — ensuring smooth operations, unforgettable events, and warm hospitality.
Your mission:
To uphold our high service standards and create memorable experiences for all our patrons, while building valuable skills in hospitality, event coordination, and customer engagement.
Duties and Responsibilities
Customer Service and Front-of-House Services
Deliver warm, professional front-of-house services at AHG venues, ensuring every visitor feels welcomed and valued.
Serve as the Venue Officer, delivering excellent customer service to all patrons and guests.
Venue Standards and Presentation
Assist managers in upholding venue standards and ensuring smooth, consistent operations.
Oversee the upkeep and presentation of public areas ensuring it is always welcoming.
Maintain the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed.
Event Support and Coordination
Help coordinate special events and gala performances to ensure seamless operations and a positive, memorable guest experience.
Provide exceptional hospitality services for partners, guests of honour, and VIPs.
Manage and supervise casual staff during performances and events, ensuring top-tier service delivery.
Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.
Safety and Conflict Resolution
Adhere to safety protocols and emergency evacuation procedures to ensure a secure environment.
Address and resolve any issues or complaints with professionalism and a positive attitude.
Venue Tours
Conduct public tours, sharing the rich history and unique features of our venues enthusiastically, to deepen visitor engagement and appreciation.
Qualifications
Educational Qualifications
Diploma or relevant qualifications with equivalent years of experience
Experience
Minimum of 3 years' experience in customer service or event management.
Specific Skills Required
Strong skills in providing friendly and professional interactions with the public.
Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.
Fluent in spoken English and a second language.
Basic proficiency in computer applications, including Microsoft Office.
Additional Information
This is a 2-year contract position.
Shift duties are required.
Physically Fit - Part of the job involves touring/climbing the clock tower at Victoria Theatre & Victoria Concert Hall
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