System Lead

Key Responsibilities 1. Team Leadership & People Management Lead and supervise a team and oversee 24/7 operational coverage of manpower Provide mentorship, coaching, and skill development for junior engineers. Conduct performance reviews, identify training gaps, and drive continuous improvement across the team. Act as the point-of-escalation for all operational matters. 2. Data Centre Operations Management Ensure smooth day-to-day operation of all systems, networks, security tools, and DC facilities. Oversee all daily operations across data centre infrastructure, security, systems, and network domains to ensure efficiency, stability, and continuous service availability. Ensure compliance with Data Centre SOPs, operational policies, and security guidelines. Coordinate equipment movement, installation, decommissioning, and preventive maintenance activities. Review shift reports, incident logs, and ensure proper documentation for audits. Drive readiness, preventive maintenance, audit compliance, and operational excellence initiatives. 3. Incident & Problem Management Act as the senior escalation point for critical incidents across systems, networks, and security technologies. Provide expert guidance on infrastructure issues including Windows/Linux servers, virtualization, storage, security appliances, and network technologies. Review RCA reports, lead problem management, and drive long-term remediation plans. Oversee complex change requests, service requests, patching cycles, and integration activities. Ensure alignment with ITIL processes and industry best practices. Oversee triaging, root cause analysis (RCA), and ensure timely closure of incidents and service requests. Ensure incidents, alarms and alerts are properly logged, categorised, prioritised, and tracked according to SLA. Liaise with customers, vendors, and internal stakeholders for critical incidents and troubleshooting. 4. Systems & Network Operations Oversight Server, OS, storage systems monitoring and maintenance. Network operations including switches, routers, firewalls, VPN and load balancers. Ensure routine patching, backup operation, and system health checks. Guide the team on best practices for authentication, authorization, encryption and configuration management. 5. Vendor & Stakeholder Management Coordinate with external vendors for maintenance, replacement, and enhancement activities. Ensure timely follow-up on open tickets, service disruptions and preventive maintenance. Communicate operational updates, risks, and issues to management and customers. 6. Compliance, Documentation & Reporting Ensure operational documentation (SOP, checklist, incident report, RCA, inventory, access logs) are updated and accurate. Drive audit readiness for ISO, IT security audits, and internal governance requirements. Prepare periodic operational reports and dashboards for management. Job Requirements Education & Experience Diploma/Degree in Computer Science, IT, Engineering or related fields. Minimum 10 - 15 years of hands‐on experience in IT infrastructure / data centre operations. Minimum 5 years experience leading a technical team, operation centre, or shift‐based environment. Technical Skills IT Infrastructure (Windows / Linux servers, virtualization, storage)Network technologies (L2/L3 concepts, routing, switching, firewalls)Azure Stack Hub / hybrid cloud environments Storage: S2D, SAN/NAS, Unity/VNX Windows HCI Kubernetes / SDN networking knowledge Security tools/products (e.g., BeyondTrust, SEPM, RSA, Palo Alto, Checkpoint, Fortigate, Safenet)Data Centre operations (monitoring tools, backup operations, tape management, hardware handling)Backup operations / Tape library / DR procedures Incident management and ITIL framework Knowledge of authentication, encryption, access management concepts Key Competencies Strong leadership, communication, and stakeholder management skills. Proven ability to manage crisis situations, critical escalations, and high‐severity incidents. Strong analytical and problem‐solving mindset. Ability to develop team members, build processes, and drive operational excellence. Able to support 24×7 operations when required (escalation or major incidents). #J-18808-Ljbffr