Service Associate

Join to apply for the Service Associate role at Citi 3 days ago Be among the first 25 applicants Join to apply for the Service Associate role at Citi Get AI-powered advice on this job and more exclusive features. The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. Responsibilities: Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines Ensure accuracy of research and compliance advice provided to members of sales force team Develop information regarding required changes in reports and procedures Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns Support sales force and management by implementing recommendations concerning changes, improvements and enhancements Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Previous relevant experience preferred Series 6 and 26 License. Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and culture Proven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force Effective verbal and written communication Influencing and relationship management skills Proven ability to creatively solve problems Education: Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------Job Family Group: Customer Service ------------------------------------------------------Job Family: Service ------------------------------------------------------Time Type: Full time ------------------------------------------------------Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Banking, Financial Services, and Investment Banking Referrals increase your chances of interviewing at Citi by 2x Sign in to set job alerts for “Service Associate” roles. Service Associate - Guest Service Officer (Serviced Apartment)Service Associate - Guest Service Officer Service Associate - Food & Beverage (Captain)Service Associate, F&B (Captain) - Room Service Guest Experience Expert (Front Desk, i-Job Program)Guest Experience Expert (Whatever/Whenever)Customer Service Part Time (In Store)- Decathlon City Square, JB Johor Baharu, Johore, Malaysia 4 months ago Service Associate, F&B (Captain) - Rose Veranda Guest Experience Expert (Call Centre, i-Job Program)Service Associate, F&B (Captain) - Valley Wing Guest Experience Expert - Service Express Patient Service Associate (Admissions and Service Centre)*We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr