Service Associate

2 days ago

Singapore Citi Full time

The Service Associate / Senior Service Associate is responsible for providing day to day customer service and cash activities, promoting the good image of the bank by delivering best-in-class customer service at branch and maximizing relationship building opportunities while ensuring adherence to Citi’s policies and guidelines.

**Responsibilities**:
Process cash-related transactions such as Deposit of Checks and Cash, Loan and Card Payment, Cash Withdrawals, Check Encashment in both local and foreign currencies, Telegraphic Transfers, and the issuance of Manager’s Cheques
- Provide account maintenance services, which includes the update of Account Status, Account Closures, ATM Pin Change
- Drive the bank’s analog-to-digital transformation by assuming the role of Digital Ambassadors in the branch, educating new and existing customers on the bank’s distribution channels and recommending alternative digital channels where appropriate
- Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution

Actively endorsing the bank's products and services
Responsible for bank operations and security procedures in all related branch functions.

**Qualifications**:
A recognized Diploma or Degree in Banking & Finance, Business Administration, Accountancy or equivalent.
Minimum 2 years of relevant experience in the banking industry.
Good analytical and problem solving skills.
Meticulous, with a keen eye for detail
Relevant customer service experience in a financial institution
Customer-oriented with strong interpersonal and communications skills
A team player who thrives in a fast-paced and dynamic retail banking environment
A self-starter who can work independently and under mínimal supervision

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
--------------------------------------------
- **Job Family Group**: Customer Service
--------------------------------------------
- **Job Family**: Service
-------------------------------------------------
- **Time Type**:

-------------------------------------------------
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

  • Service Associate

    3 weeks ago

    Singapore Shangri-La Group Full time

    Join to apply for the Service Associate - Concierge (Doorman) role at Shangri-La Group Join to apply for the Service Associate - Concierge (Doorman) role at Shangri-La Group At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings...

  • Retail Sales Associate

    4 days ago

    Singapore 8 SERVICE CENTRE PTE. LTD. Full time

    Job Description We are looking for a proactive and customer-oriented Retail Sales Associate to join our mobile retail team. The ideal candidate will help customers select mobile phones, accessories, and telco services while maintaining smooth shop operations. Responsibilities: Assist with telco SIM card registration and sales Sell handphones and mobile...

  • Supervisory Sales Associate- Singapore- Rft

    7 days ago

    Singapore Navy Exchange Service Command Full time

    **SUPERVISORY SALES ASSOCIATE- SINGAPORE- RFT** **Job Number**: **230002C0** **Primary Location***: Singapore-Singapore-Singapore **Organization***: Singapore **Pay Range***: $16.75 ( Minimum Based on Experiences) **MUST BE SOFA (STATUS OF FORCES AGREEMENT) SPONSORED IN ORDER TO APPLY. THIS POSITION IS NOT OFFERING SOFA SPONSORSHIP.** Job Summary: As a...

  • EDB Associate Programme 2026

    3 days ago

    EDB - SG SINGAPORE Public Service Division Full time $40,000 - $60,000 per year

    [What the role is]About EDBThe Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore's position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses,...

  • Student Service Associate

    12 hours ago

    Singapore Dyslexia Association of Singapore (DAS) Full time

    DYSLEXIA ASSOCIATION OF SINGAPORE LIMITED ORGANISATION PROFILE Join a rapidly growing organisation that has over 300 full time and flexi scheme employees, and operates from 13 centres and other locations in Singapore! The Dyslexia Association of Singapore Limited (DAS) provides a continuum of services for children with dyslexia, their parents, mainstream...

  • Director of Investor Services

    2 weeks ago

    Singapore CSC (Corporation Service Company) Full time

    **Director of Investor Services** **Singapore** **Hybrid** **Mon to Friday, 9AM - 6PM** **Intro**: CSC Fund Solutions is seeking a Director with 10+ years of AML/CFT and Investor Services experience in Asia Pacific. This position will be responsible for leading the regional AML/CFT and Investor Services teams based in different jurisdictions in Asia...

  • Client Service Associate

    2 weeks ago

    Singapore HarbourVest Partners Full time

    Job Description Summary HarbourVest is seeking a Client Service Associate to join our Client Service Organization. This role will work closely with Account Managers and across HarbourVest functional teams to complete daily inquiries from different clients across all types of funds and accounts. HarbourVest’s clients are primarily institutions including...

  • Customer Service Associate

    1 week ago

    Singapore WIN SIN (PTE) LTD. Full time

    **Join Our Team as a Customer Service Associate!** Are you passionate about helping others and delivering exceptional service? We’re looking for a friendly and motivated Customer Service Associate to join our dynamic team! **What You’ll Do**: - Process customer invoices and orders accurately and efficiently. - Resolve inquiries and issues while...

  • Goods & Services Tax (GST) Associate/ Senior Associate

    1 week ago

    Singapore Grant Thornton Singapore Pte Ltd. Full time

    Goods & Services Tax (GST) Associate / Senior Associate Grant Thornton Singapore is looking for a Goods & Services Tax (GST) Associate / Senior Associate. Job type: Full time Categories: Tax/Goods and Services Tax (GST)Job ID: 57 (for Associate position) / 58 (for Senior Associate position)Tax team Our Tax team supports organisations at every stage of the...

  • Customer Service Associates

    12 hours ago

    Singapore CPMPACIFIC (PRIVATE) LIMITED Full time

    **Customer Service Associates As Customer Service Associates, you must possess a professional customer orientated attitude, provide prompt reply and feedback to customer query. Furthermore, you are a pragmatic customer service consultant offering customers sound advice on CPM-products, especially on consumables and spares parts. Through your passion,...