Inclusion Program Director

Job Description

As a Diversity, Equity and Inclusion Program Manager, you will design and implement programs tailored to meet the diverse workforce needs across APAC. You will ensure that DEI programs are culturally appropriate, inclusive, and implemented across regions addressing regional needs and challenges.

Key Responsibilities

• Develop, manage, and implement long- and short-term inclusion program strategies and corresponding key initiatives.
• Drive thought leadership, external benchmarking, and peer analysis at MUFG to establish a market-leading approach to the inclusion program strategy.
• Oversee the creation and delivery of a communications plan to ensure internal and external messages and activities are in line with the organization's inclusion objectives/goals.
• Ensure alignment and integration of program strategies and objectives with the broader enterprise human capital strategy.
• Influence and direct employee resource networks (ERNs) executive sponsors and leadership to ensure the ERNs are functioning at a level to drive change.
• Select, confirm, and advise ERNs executive sponsors.
• Establish a culture that encourages employees to be their authentic selves, promotes courageous and honest conversations, and supports allyship among employees.
• Sponsor and oversee the creation of inclusion content that engages internal and external audiences, including clients and regulators, while integrating diversity messages and increasing overall awareness and understanding.
• Establish key benchmarks, best practices, and reporting.
• Build and manage the program budget (regional).

Functional Skills

• Experience creating programs, practices, and policies that encourage executive leadership, senior leadership, and employees to embrace opportunities to work with those who possess diverse experiences and backgrounds.
• Demonstrated understanding of, and ability to establish, the strategic connection between diversity, equity, and inclusion practices, internal stakeholders, centers of excellence, and business units, and corresponding contributions to organizational success.
• Proven ability to evaluate the organization's current cultural climate and identify areas to enhance cultural intelligence.
• Comprehensive understanding of the characteristics of a dynamic workforce: multigenerational, multicultural, multilingual, multitalented, multigendered, etc.
• Advanced knowledge of approaches to developing an inclusive workplace: executive sponsorship, leadership buy-in, allyship, unconscious-bias training, employee resource networks, mentorship, diversity metrics, psychological safety, using preferred gender pronouns.
• Successfully manage multiple types of projects, including organization-wide initiatives, strategic planning, communications, and analytics.
• Demonstrated experience using facts and analytics to understand trends and develop solutions that lead to measurable organizational impact.
• Ability to handle complex and confidential information with discretion.
• Highly proficient in Microsoft Office Suite (Word, Excel, SharePoint, and PowerPoint) with a good working knowledge of Teams and virtual applications, as well as online survey tools (e.g., Qualtrics) and employee engagement platforms and tools.

Foundational Skills

• Demonstrates leadership.
• Communicates effectively with ability to adjust communication style for a variety of audiences.
• Adept at working in a diverse international environment.
• Identifies multiple paths to success using analytical and critical thinking as well as decision-making skills.
• Operates strategically to support a culture of continuous improvement and systems thinking.
• Makes sound business decisions in a complex work environment.
• Collaborates with other business functions and divisions to advance business objectives.
• Is flexible, decisive, and able to establish support from leadership.
• Monitors industry trends and best practices and applies insights to advance the business.
• Exhibits and fosters optimism, resilience, flexibility, and openness to others' ideas.
• Inspires innovation and values learning as a lifelong professional objective.
• Leads by example, with intentional inclusion.
• Always acts with integrity.
• Demonstrates awareness, understanding, appreciation of, and respect for cultural differences.
• Excellent ability to influence without authority and develop mutually effective relationships with business partners, peers, and external stakeholders to achieve results.
• Proven ability to positively impact and influence decisions and effect actions at all levels of the organization.
• Highly adept at problem solving, negotiating, and conflict management.
• Demonstrated active listening, facilitation, and interpersonal skills.
• Highly collaborative.
• Exercises discretion and is able to maintain confidential data.

Education and Experience

• Degree in Business Administration or similar field.
• Minimum 7 years' experience in Human Resources or Organizational Development, Talent Management or Corporate Social Responsibility, or similar field.
• Minimum 5 years' experience in DEI field.
• Experience building, leading, and executing inclusion strategies, programs, initiatives, processes, policies, and budgets.
• Proven success managing the strategic outputs of employee resource networks and executive and business unit diversity councils.
• Prior experience within a regulated industry is required.