Manager, Fund Services Operations SG

5 days ago

Singapore Standard Chartered Singapore Full time

Job Summary Be the “subject‐matter‐expert” for the products and services offered by the Fund Services & Fiduciary Team in Singapore. To oversee the operational aspects, managing and governing outsourcing partners in providing excellent quality of our Fund Services product and services. To interact with internal/external stakeholders and provide support and share knowledge in relation to the Fund Services ecosystem. Responsibilities Work closely with Sales, Product, Implementation Managers and other stakeholders, as well as the clients/Fund Managers, throughout the clients’ fund life cycle and roll out new products within Fund Services. Lead, develop and provide guidance in day‐to‐day operational functions to our outsourcing partners, sharing knowledge and best practices. Ensure that the outsourcing team adheres to established controls and procedures; identify any areas of improvement in work processes for business operations efficiency. Manage client relationships; act as client’s escalation point for any issues, complaints and special handling requests; proactively identify key client requirements and implement enhancements/improve processes, systems and products. Act as governance for client and outsourcing teams to ensure smooth delivery of BAU processes and participate in periodic due diligence review. Assist Head to reiterate and step up on controls in any lapse by Team and outsourcing partners. Investigate and resolve any queries or issues raised from/by the clients, Funds’ auditors, tax agents and other stakeholders wherever required timely. Perform annual/periodic review of Departmental Operating Instructions, Checklists and Service Level Agreements with partners; ensure clarity and updates of the documents whenever required. Champion any system upgrades and enhancements; work closely with Tech Team in fixes, define specifications for any new reports and/or requirements; perform UAT/UVT; coordinate and monitor any system issues or concerns with the Team and outsourcing partners. Collate KPI data, populate monthly or ad hoc management reporting and maintain FTE tracker to ensure optimization of resources. Provide advisory and represent the department in any necessary discussion with stakeholders and clients; attend client service reviews. Recruit, direct, motivate, engage and develop staff, maximizing their strengths and professional growth. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered

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