Highly Skilled IT Infrastructure Professional Wanted
2 weeks ago
We are seeking a highly skilled IT professional to fill this challenging role. The ideal candidate will have a strong background in infrastructure engineering and experience working with DevSecOps/Integrated Application Lifecycle Management (iALM) systems.
The selected individual will be responsible for providing technical support services for iALM applications and its infrastructure in production and non-production environments, monitoring and maintaining iALM applications and its infrastructure, troubleshooting and resolving incidents raised by users as per SLA, creating DevSecOps workflows based on ALM workflows, setting up new user accounts and profiles, liaising with iALM product IT support when necessary, ensuring integration and connectivity of iALM with other systems, providing training for users on updated iALM workflows, features, and recommending best practices, supporting users to publish documents and create templates, migrating from iALM applications to recommended tools, recommending optimal processes and workflows customized to achieve better system performance, reviewing and updating user guides on new application features and its usage, reporting weekly status on issues status and system resources utilization.
Requirements:
- A tertiary qualification in Information Technology or Engineering is required.
- Technical skills in scripting for iALM applications, GitLab, Jira, Confluence, and other DevSecOps tools are essential.
- An understanding of Software Development Lifecycle (SDLC)/QA processes is also required.
- Experience of maintaining DevSecOps system/ALM application such as Microfocus/OpenText solutions will be an added advantage.
- Working in a user-centric environment with a focus on quality delivery is preferred.
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