Customer Order Management Specialist

3 days ago


Singapore People Profilers Full time

Working hours: 830am 530pm (Monday to Friday)
Customer Order Management Specialist
Job Description:
Meet Customer Requirements (volumes, delivery paperwork, required PCL assessments, Labelling, etc.)
Process Customer Orders in ERP
Manage variations and confirm/agree shipment plans with customer
Identify and React to Abnormalities at Shipping Point and through Plant Delivery
Support new Launches and system cutoffs and setups
Ensure COM activity is in compliance with the COM specific requirements
Maintain customer orders in ERP system to ensure accuracy.
Update customer releases for non-EDI in error
Ensure available long term customer demand is loaded in SAP
Management of difficult customer shipping requirements
Manage customer variations and coordinate with Production planning and scheduling the required adjustment to the build plans. If necessary propose alternative shipping plans.
Follow escalation process for demand variation and potential customer risks
Coordinate with production planning that parts are available as per customer demand
Raise outbound premium freight request and obtain approval if required.
Trigger shipments to customer in line with requirements & the agreed shipping plan
Coordinate shipments: communicate with customer carriers, shipping schedules within customs timings and rules, and documentation needs
Trigger ERP shipment, provided adequate stock is available and in line with customer requirements.
Monitor and respond to customer messages and metrics within allowed timings and through customer preferred means of communication.
Monitoring and continuous improvement for all COM elements.
Ensure COM specific monitoring files are regularly updated and anomalies managed. E.g. SAP, customer arrears metrics posted on the OMS.
Ensure compliance with scheduling OS Assessment (COM related section).
Provide OSA and action plan for improvement as required.
Support new launches and system cutoffs and setups
Support / coordinate Customer related cutoff activities for new launches; New sales orders setup, check EDI setting inside new customer sales orders, stock cutoffs, etc.
Check that all customer-related setup is done (specific labeling, paperwork, master data, etc)
Qualifications / Requirements
Diploma holders in related field
Systems (SAP and Excel) skills
Results-driven and good problem-solving skills
At least 2-3 years of relevant experience preferred
Ability to develop good working relationships with manufacturing / lean teams and colleagues
English and other language skills adapted to the key customer base where possible
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
#J-18808-Ljbffr



  • Singapore INGERSOLL-RAND SINGAPORE ENTERPRISES PTE. LTD. Full time

    Roles & ResponsibilitiesThe Order Management Specialist will be based in Singapore and is accountable to process and close the sales order including shipment to customers.ResponsibilitiesAttend to pre-sales enquiries on product availability, lead time and price Initiate and follow up new item creation/customer creation in system Process sales orders and...


  • Singapore This Is An IT Support Group Full time

    We are looking for an Order Fulfillment Specialist to join our team. As an Order Fulfillment Specialist, you will be responsible for ensuring that orders are fulfilled efficiently and effectively.Your key responsibilities will include:Managing and coordinating the end-to-end customer experienceResolving customer service issues for complex, multi-country or...


  • Singapore Bromma Full time

    Bromma, a leading manufacturer of crane spreaders, is seeking an experienced professional to join our team as an Order Management Specialist.Job SummaryWe are looking for a highly skilled individual with excellent organizational and communication skills to manage order processing in our existing databases and IT systems.Process customer orders accurately and...


  • Singapore Talent Trader Group Full time

    Job SummaryWe are seeking a skilled Regional Customer Service Specialist to manage sales support and supply chain operations for our key customers. The ideal candidate will have at least 5 years of experience in regional sales support and supply chain operations, preferably from a multinational company environment. In this role, you will be responsible for...


  • Singapore DHL Supply Chain Full time

    Job Overview:We are seeking an experienced Order Processing Specialist to join our team at DHL Supply Chain. In this role, you will be responsible for coordinating order processing activities with various stakeholders to support the daily logistics operations.Your primary focus will be on ensuring that all orders are processed efficiently and effectively,...


  • Singapore Treasury Wine Estates Full time

    Company Overview\Treasury Wine Estates is a pioneering company that crafts exceptional wines and delivers memorable experiences for our customers. Our commitment to quality, heritage, and innovation has earned us a loyal following worldwide.\\As a Global Order Specialist, you will play a vital role in shaping our customers' perceptions of our brand and...


  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore People Profilers Full time

    About the RoleThis Customer Order Management Specialist position is an exciting opportunity to work with our team at People Profilers. As a key member of our logistics team, you will be responsible for coordinating shipments, monitoring customer messages, and ensuring compliance with scheduling OS Assessments.Key Responsibilities:Coordinate shipments,...


  • Singapore Target Recruitment Pte Ltd Full time

    Job Summary:We are seeking a highly organized and detail-oriented Order Processing Specialist to join our team at TARGET RECRUITMENT PTE LTD. The successful candidate will be responsible for processing orders, coordinating with the production department, checking data accuracy, and ensuring timely deliveries. Main Responsibilities:- Process orders via email...


  • Singapore SAVINO DEL BENE Full time

    Job Summary:We are seeking an Order Processing Specialist to join our team at SAVINO DEL BENE. In this role, you will be responsible for processing client orders, coordinating with internal departments, and ensuring accurate and timely completion of shipping documents.Key Responsibilities:Process client orders and pre-alert customers, origin, and operations...


  • Singapore JTRON (SAP) PTE. LTD. Full time

    Roles & ResponsibilitiesOrder Fulfillment Specialist / Process SpecialistJob Description• responsible for analyzing, designing, and optimizing business processeswithin an organization to improve efficiency and effectiveness, identifyingareas for improvement, recommending solutions, and implementing changesto streamline operations, often collaborating with...


  • Singapore Refine Group Full time

    Key Responsibilities:As our new Order Fulfillment Specialist, you will play a critical role in ensuring timely delivery of products to customers.Main Responsibilities:Coordinate with Sales to ensure timely collection of customer payments.Arrange delivery based on different incoterms and assist in cost controls.Prepare export documents such as BL, commercial...


  • Singapore Recruit Express Pte Ltd. Full time

    $2800-$3500 Customer Service / Order Processing Specialist (MNC)Job Description & Requirements Accepting customer order inquiries and responding with follow-up queries Handling and resolving customer feedback Ensuring all customer deliveries are properly communicated with all parties Coordinating with Logistics / 3rd party to ensure timely delivery Verifying...


  • Singapore ANRADUS PTE. LTD. Full time

    Job Description Industry/ Organization Type: Supply Chain Position Title: Customer Service Specialist Working Location: Tampines (Transport Provided)Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)Salary Package: Basic Salary + AWS + Variable Bonus Duration: Permanent Key Responsibilities Process and fulfil orders promptly and accurately, from receiving to...


  • Singapore This is an IT support group Full time

    DESCRIPTION Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better. Thank...


  • Singapore This Is An IT Support Group Full time

    DESCRIPTION Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better. Thank...


  • Singapore ANRADUS PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionIndustry/ Organization Type: Supply Chain Position Title: Customer Care Specialist Working Location: Tampines (Transport Provided) Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM) Salary Package: Basic Salary + AWS + Variable Bonus Duration: PermanentKey ResponsibilitiesProcess and fulfill orders promptly and...


  • Singapore ANRADUS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Industry/ Organization Type: Supply Chain Position Title: Customer Care Specialist Working Location: Tampines (Transport Provided) Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM) Salary Package: Basic Salary + AWS + Variable Bonus Duration: PermanentKey Responsibilities Process and fulfill orders promptly and...


  • Singapore Thermo Fisher Scientific Full time

    About the Role:The Order Fulfillment Specialist II will play a vital role in ensuring the successful completion of orders within our Bioproduction Group. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key responsibilities include:Working with cross-functional teams to...


  • Singapore Prima Group Singapore Full time

    Role SummaryWe are seeking a highly organized and detail-oriented Sales Administrative Executive to join our team at Prima Group Singapore. In this role, you will be responsible for managing customer orders from receipt to fulfillment, ensuring all necessary documentation and approvals are in place before shipment, inputting orders into the system, tracking...