Customer Order Management Specialist
3 days ago
Working hours: 830am 530pm (Monday to Friday)
Customer Order Management Specialist
Job Description:
Meet Customer Requirements (volumes, delivery paperwork, required PCL assessments, Labelling, etc.)
Process Customer Orders in ERP
Manage variations and confirm/agree shipment plans with customer
Identify and React to Abnormalities at Shipping Point and through Plant Delivery
Support new Launches and system cutoffs and setups
Ensure COM activity is in compliance with the COM specific requirements
Maintain customer orders in ERP system to ensure accuracy.
Update customer releases for non-EDI in error
Ensure available long term customer demand is loaded in SAP
Management of difficult customer shipping requirements
Manage customer variations and coordinate with Production planning and scheduling the required adjustment to the build plans. If necessary propose alternative shipping plans.
Follow escalation process for demand variation and potential customer risks
Coordinate with production planning that parts are available as per customer demand
Raise outbound premium freight request and obtain approval if required.
Trigger shipments to customer in line with requirements & the agreed shipping plan
Coordinate shipments: communicate with customer carriers, shipping schedules within customs timings and rules, and documentation needs
Trigger ERP shipment, provided adequate stock is available and in line with customer requirements.
Monitor and respond to customer messages and metrics within allowed timings and through customer preferred means of communication.
Monitoring and continuous improvement for all COM elements.
Ensure COM specific monitoring files are regularly updated and anomalies managed. E.g. SAP, customer arrears metrics posted on the OMS.
Ensure compliance with scheduling OS Assessment (COM related section).
Provide OSA and action plan for improvement as required.
Support new launches and system cutoffs and setups
Support / coordinate Customer related cutoff activities for new launches; New sales orders setup, check EDI setting inside new customer sales orders, stock cutoffs, etc.
Check that all customer-related setup is done (specific labeling, paperwork, master data, etc)
Qualifications / Requirements
Diploma holders in related field
Systems (SAP and Excel) skills
Results-driven and good problem-solving skills
At least 2-3 years of relevant experience preferred
Ability to develop good working relationships with manufacturing / lean teams and colleagues
English and other language skills adapted to the key customer base where possible
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
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