Order Management Specialist
3 weeks ago
The Order Management Specialist will be based in Singapore and is accountable to process and close the sales order including shipment to customers.
Responsibilities
- Attend to pre-sales enquiries on product availability, lead time and price
- Initiate and follow up new item creation/customer creation in system
- Process sales orders and order amendment in system
- Track, expedite and update customers on order status
- Follow up payment, forwarder details with customers
- Work with factories, warehouses and forwarders to arrange dropship, local and export shipment
- Prepare manual, system invoices and other shipping documents and handle documents filing
- Review LC draft, prepare and collate documents from various factories for LC presentation
- Coordinate with related parties on non-warranty claims
- Communicate and provide timely responses between customer, sales, operation and factory
- Generate and update sales order backlog reports
Basic Qualifications
- Diploma in business or related fields with minimum of 1-2 year's experience.
- Experience with Oracle would be preferred.
Key Competencies
- Excellent customer service
- Good communication and teamwork
- Ownership and follow-up
Microsoft Excel
Oracle
ERP
Expedite purchase orders
Problem Solving
Invoicing
Data Entry
ERP Oracle
SAP
Create new customer account
Customer Satisfaction
improve lead time
Customer Service
Shipping
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