Senior Operations Executive

2 weeks ago

Singapore RMA Group Full time

Direct message the job poster from RMA Group
Overview
RMA Contracts , a leading BPO service provider and part of the RMA Group, delivers innovative business process outsourcing solutions tailored to fulfil and exceed clients’ needs. We are seeking a
Senior Operations Executive
to join our team and play a critical role in managing and driving operational excellence across our diverse projects.
Responsibilities
Manage and oversee daily operations across assigned projects to ensure service levels and client expectations are consistently met.
Coordinate with clients, project teams, and vendors to resolve issues and ensure seamless service delivery.
Support the development and implementation of operational policies, procedures, and SOPs to drive efficiency and compliance.
Monitor project KPIs, prepare reports, and highlight risks or opportunities for improvement to management.
Assist in workforce planning, scheduling, and resource allocation to ensure adequate coverage and productivity.
Identify process gaps and recommend improvements to enhance service quality and operational performance.
Participate in client meetings and audits, providing operational insights and ensuring compliance with contractual obligations.
Mentor junior executives and support their professional development, ensuring the team’s overall capability grows with the business.
Requirements
Bachelor’s degree or diploma in Business, Operations Management, or a related field.
At least 3–5 years of operations experience, preferably in a BPO, service, or outsourcing environment.
Strong problem-solving, organizational, and analytical skills.
Excellent communication and interpersonal abilities to engage effectively with both clients and internal teams.
Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
Proficiency in MS Office (Excel, PowerPoint, Word) and familiarity with project management tools will be an advantage.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Transportation, Logistics, Supply Chain and Storage
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