Workplace Services Manager

Job Description ">

Wise is a global technology company building the best way to move and manage money. Our mission is to make our customers' lives easier and save them money by providing innovative solutions for international payments and money transfers.
As part of our team, you will be helping us create an entirely new network for the world's money. You will work closely with cross-functional teams to drive collaboration, problem-solving, and communications. Your role will involve leading, coaching, and being a great role model to a global team. You will also support teams, employees, and operations to ensure smooth day-to-day functioning.

Key Responsibilities:

• Deliver an awesome workplace experience by providing outstanding hospitality and customer service to our employee communities.
• Own the workplace operations communication strategy and the channels used to share local information, building updates, and upcoming events with our employee communities.
• Produce playbooks and guidelines for our employee communities to support new ways of working and change management.
• Working closely with the Events team to support organizing our annual company event Mission Days.
• Accountable for the delivery of robust facilities management processes and ensuring Wise's properties are well maintained with minimum or zero downtime.
• Develop and schedule a proactive building infrastructure and equipment maintenance program, anticipating long- and short-term improvements to ensure fully operational and compliant spaces.
• Ensure workplace helpdesk requests submitted by employees are resolved in a timely manner and service levels are met.
• Coordinate the periodic review and revision of documents, lease information, asset registers, and floor plans to ensure they are up to date.
• Manage budgets for the office, including the reporting of forecasted expenditure, expense/invoice approvals, budget variance, accruals, and reconciliations as necessary.
• Oversee workplace vendors and landlords, including negotiating commercial terms (vendors only), performance reviews, contract and relationship management.
• Explore opportunities for cost optimization and global vendor rationalization to get us closer to achieving Mission Zero.
• Identify key risks; create and oversee the execution of action plans to correct issues and mitigate risks.
• Develop standard operating procedures aimed at achieving operational excellence.
• Establish, monitor, analyze, and report internal metrics, OKRs, and KPIs, with a view of evaluating trends, applying corrective actions, and establishing alignment with strategic or tactical Workplace initiatives.
• Work closely with the Workplace H&S Specialist in APAC to support the execution of programs relating to all Environmental Health & Safety (EHS) initiatives to ensure compliance with local laws and codes.
• Ability to plan and set up office spaces with a focus on scalability, ensuring the environment supports future team growth, evolving organizational structures, and aligns with long-term business objectives.
• Ensure the Workplace Operations Team remains optimally sized and skilled to support Wise.
• Hire and onboard members of the Workplace Operations Team, ensuring they have the tools and training necessary to succeed in their roles.
• Act as a role model and promote industry best practices to your team around workplace experience, hospitality, operations, and events.
• Partner with internal teams such as IT, AV, Physical Security, People Partners, and People Operations to drive collaboration, problem-solving, and communications.
• Collaborate cross-functionally with Workplace Projects and Safety sub-teams to provide support and input on projects and initiatives.
• Promote workplace sustainability, provide energy consumption reporting, and help us achieve our goal of net zero carbon by
• Input into half-yearly planning and OKRs for the Global Workplace Team.
• Network with other workplace professionals to identify new industry best practices and assess their suitability for Wise and our culture.

Required Skills and Qualifications

Must haves:

• Significant experience in leading workplace services or operations ideally within fast-growing tech organizations.
• Fluent in English & local language, both verbal and written.
• Capable of leading, coaching, and being a great role model to a global team.
• Experience supporting teams, employees, and operations.
• Demonstrable financial and data literacy experience including budget management.
• Excellent interpersonal and networking skills.
• Strong verbal and written communication skills.
• Great organization, multitasking, and problem-solving skills.

Benefits

At Wise, we believe that diverse teams are stronger, more creative, and more successful. We celebrate our differences and are committed to creating an inclusive environment where everyone feels empowered to contribute towards our mission and progress in their careers.

Others

We're proud to have a truly international team, and we celebrate our differences. If you want to find out more about what it's like to work at Wise, visit our website.")},