Manager, Distribution Support and Onboarding Compliance

2 weeks ago


Singapore INCOME INSURANCE LIMITED Full time
The incumbent will report to the Head, Distribution Middle Office and will be responsible for Fit & Proper assessment of candidates who are required to be RNF for Income Insurance Limited and Income Advisory Group Subsidiaries.
This role leads the Distribution Growth Support & Compliance to deliver a seamless onboarding experience across distribution channels, while driving operational excellence and continuous improvement.
Responsibilities include:
Distribution Growth Support & Compliance
Ensure compliance with MAS Representative Notification Framework (RNF) through robust Fit & Proper assessments and enhanced monitoring:
  • Review and escalate Fit & Proper evaluations in line with MAS RNF requirements (e.g., adverse findings, recommended monitoring)
  • Conduct periodic monitoring activities, including periodic reviews with distribution channels
  • Provide a management report on the cohort & profile of distribution channels
  • Conduct regular, continuous fit & proper monitoring & assessment, such as screening & annual declaration
  • Oversee daily credit monitoring for distribution channels
  • Review and maintain Fit & Proper frameworks and SOPs in accordance with MAS Notices, regulatory changes & business process changes.
  • Conduct fraud detection exercises regularly.

Supervisory / Other Duties
  • Represent the department as Risk & Compliance & Business Continuity representative.
  • Provide regular reports for management, industry & regulatory reporting
  • Identify and implement automation opportunities to reduce manual processes (e.g., eRecruitment, digitalization initiatives)
  • Collaborate with internal stakeholders and external vendors (e.g., IT, Compliance) to streamline agent-related transactions
  • Lead and develop high-performing teams to achieve operational goals
  • Manage internal and external audit requests

Requirements
  • Diploma / Bachelor's in any discipline
  • Strong familiarity with MAS guidelines, including the Representative Notification Framework (RNF), and other relevant regulatory notices
  • Minimum 8 to 10 years of experience in insurance distribution operations or regulatory compliance, with exposure to Life Insurance distribution channels preferred
  • Experience in Fit & Proper assessments and enhanced monitoring protocols
  • Excellent stakeholder management skills, with the ability to collaborate across compliance, IT, legal, and distribution teams
  • Analytical mindset with a focus on process optimization, automation, and digital transformation


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