Livelihood Specialist

The SCC Livelihood Programme empowers families living in public rental housing with young children - to enhance their livelihoods. We do this by charting personalized Livelihood Pathways with each service user, supporting them with targeted grants, upskilling guidance, and long-term mentoring.
We also partner across the ecosystem to co-develop a Pathway Repository or other ecosystem solutions and enable resource sharing across community agencies - ensuring that both direct and indirect work contribute to more inclusive, sustained income enhancement for low-income families.
As a Livelihood Specialist, you will work closely with service users who are motivated but face barriers to employment or income growth. You will:
• Chart tailored pathways to employment or upskilling;
• Provide direct coaching and long-term journeying;
• Administer grants and link members to relevant employment/upskilling resources;
• Strengthen sector partnerships through referrals, feedback loops, and co-learning;
• Support broader programme innovation and impact tracking.
You will be a guide, connector, and advocate - ensuring that each member has a realistic and empowering pathway toward income enhancement, while contributing to system-level change.
Key Responsibilities
1. Livelihood Pathway Development & Journeying
• Conduct holistic assessments of each service user's employment goals, any existing barriers, and personal circumstances.
• Co-develop a personalized Livelihood Pathway outlining realistic steps towards upskilling and employment search, with the goal of sustained employment and/or income enhancement.
• Provide journeying support through consistent check-ins.
• Guide members in navigating Singapore's employment and training ecosystem (e.g., PWM sectors, SkillsFuture, WSQ).
2. Employment & Upskilling Enablement
• Prepare and present grant proposals to seek Livelihood Grant support for service users in their upskilling journey (e.g. course fees, training allowance).
• Administer and manage the disbursement process of the Livelihood Grant.
• Provide job readiness support (e.g. resume reviews, interview preparation).
• Refer and connect members to external employment-support programmes (e.g. social enterprises, SSAs, WSG, e2i).
3. Partnership Development & Sector Collaboration
• Develop effective partnerships to map relevant resources, facilitate referrals, and co-create effective livelihood pathways.
• Foster sector collaboration through sharing insights, aligning practices, and promoting collaborative support models, including the development of a Resource Directory to further upskilling and employment-related support rendered to service users.
• Contribute to feedback loops based on insights from service users and partners to inform sector-wide learning.
4. Programme Development and Innovation
• Identify service delivery gaps and propose enhancements to tools, frameworks, or processes; and work with the Programme Executive/Manager to continuously improve the programme.
5. Advocacy & Systems Navigation
• Advocate with and on behalf of members to employers, training providers, and/or agencies when needed.
• Stay current on public policy, PWM trends, and employment sector shifts to guide members more effectively.
6. Data, Impact Tracking & Documentation
• Maintain accurate, up-to-date records of assessments, interventions, and outcomes in alignment with relevant reporting requirements to programme funders.
• Conduct the necessary impact measurement activities (e.g. income tracking, employment sustainability reviews).
• Support knowledge building through structured reflections and post-journey reviews.
• Document service users' stories and relevant case studies
What You Bring
• A passion for enabling low-income families to improve their employment outcomes and a strong commitment to journeying with them over the long term.
• 2 years' experience in social services or community-based roles preferred. (Fresh graduates and Diploma holders with right mindset and heart are also welcome.)
• Experience in employment support, career counselling, upskilling/training programmes, or relevant experience will be preferred.
• Ability to think strategically and empathetically, balancing member needs with systemic realities.
• Strong communication skills to engage people from diverse walks of life.
• A reflexive, adaptive working style - able to respond to evolving ground realities.
• Willingness to work 1-2 weekday evenings per week to support members at their availability.
Why This Role Matters
By journeying with our service users, you are not just helping someone find a job. You are:
• Building their confidence and clarity in navigating complex systems,
• Supporting their access to income growth, and
• Contributing to a broader ecosystem shift in how we support employment in the social sector.