NCS Pte. Ltd. | Desktop Engineer SSOE

3 weeks ago

Singapore NCS Pte. Ltd. Full time

NCS
is a leading technology services firm with a presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering, and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions, and start-ups to support open innovation and co-creation. For more information, visit ncs.co.
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
As an IT Support Engineer, the broad area of your job responsibilities will cover the following:
Perform End User Support – Client Management.
Perform troubleshooting for client platform related problems.
Respond promptly to incidents, investigate & provide temporary &/or permanent resolutions to incidents escalated. Provide timely status updates to relevant parties.
Perform service requests related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade projects.
Follow up with vendors on the replacement of hardware.
Perform asset management & update asset records.
Manage user accounts (e.g., create passwords, reset & delete).
Perform local server administration to facilitate software distribution & patch management service.
Manage client platform implementation / upgrade projects.
Ensure deliverables meet service level requirements. Propose and implement action plans when required.
Establish facility management standards/best practices to ensure operation consistency across project/facility management teams.
Submit progress reports.
Ideal candidate should possess the following:
Minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline.
Preferably with 1 or more years of related experience in Technology Administration. Some network knowledge will be an advantage.
Computer literacy in MS Office.
Proficiency in Technology will be an added advantage.
Independent, resourceful, result-oriented individuals with a 'can-do' attitude.
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