NCS Pte Ltd | Desktop Support/ IT Helpdesk Engineer

3 days ago

Singapore NCS Pte Ltd Full time

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
Job Responsibilities:
Perform End User Support – Client Management
Troubleshoot client platform related problems.
Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of escalated incidents. Provide timely status updates to relevant parties.
Perform service requests related to client platforms.
Monitor agreed service levels, document & maintain system configurations; provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade projects.
Follow up with vendors on hardware replacements.
Manage asset records and perform asset management.
Perform user account management (e.g., create, reset & delete passwords).
Administer local servers to facilitate software distribution & patch management services.
Ensure deliverables meet service level requirements and propose/implement action plans when required.
Establish facility management standards/best practices to ensure operational consistency across project/facility management teams.
Submit progress reports.
Minimum Requirements:
Minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline.
Preferably with 1 or more years of related experience in Technology Administration. Some network knowledge will be an advantage.
Computer literacy in MS Office.
Proficiency in Technology will be an added advantage.
Independent, resourceful, result-oriented individuals with a 'can-do' attitude.
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