Senior Customer Success Manager

5 hours ago


Singapore WalkMe Full time

Overview
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers, managing a book of up to $3.5M in annual revenue, helping them achieve maximum value from the WalkMe platform, reporting to the Head of Customer Success, APAC.
You Will
Understand your clients' digital adoption goals and align them to their organization's strategic priorities.
Act as a trusted advisor and expert by focusing on strategic outcomes and value realization.
Recommend solutions to help them get the most out of our product and exceed their goals.
What You'll Own
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and uplift their digital maturity.
Educate customers on the most relevant features of their specific requirements, and provide coaching and guidance on governance best practice.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for WalkMe.
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and exceed their goals.
Partner with WalkMe



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