
Expert Technical Support Specialist
2 weeks ago
We are seeking an experienced Technical Support Specialist to join our team.
Key Responsibilities
- Provide technical guidance and troubleshooting services to customers, ensuring timely resolution of their issues.
- Collaborate with sales managers to understand customer requirements and provide product information.
- Coordinate project execution by working with project managers to procure necessary materials, convert design drawings into working plans, and ensure work is completed according to specifications.
- Lead a team of technicians and assistants, delegating tasks and monitoring progress to meet deadlines.
- Foster strong relationships with clients by demonstrating empathy and understanding of their concerns.
Requirements
- Diploma or degree in engineering (mechanical, electrical, or controls) is mandatory.
- Previous experience in technical support or sales engineering roles is highly preferred.
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