Senior Strategic Operations Manager

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Senior Strategic Operations Manager
role at
MoneySmart Group
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Join to apply for the
Senior Strategic Operations Manager
role at
MoneySmart Group
MoneySmart Group is South East Asia's leading personal financial portal helping consumers compare loans, insurance, and credit cards. MoneySmart was founded in 2009 with the simple aim to help consumers make better financial decisions.
Mission
The Strategic Operations Manager ensures the effective execution of business priorities by embedding operational discipline, optimizing processes, and aligning cross-functional teams. This role acts as a critical bridge between strategy and execution, reinforcing the business operating system, improving decision-making, and ensuring teams work efficiently toward strategic objectives.
Reporting into the Chief Operating Officer, it represents an exciting opportunity where success is central to the effectiveness of the MoneySmart Operating System in driving performance and outcomes of the business.
Responsibilities
Launches and embeds the Business Operating System
Supports the development and roll-out of agreed tools and ways of working to elevate MoneySmart's effectiveness
Ensures understanding and adherence to agreed ways of working through training, coaching, encouragement, and enforcement
Improving Execution of Strategic Priorities
Helps business leaders in translating priorities and goals into clear, actionable plans that teams understand
Unblocks progress by sharing information, surfacing problems, and channeling information effectively to where it is needed
Key initiatives progress smoothly with minimal blockers, and leadership maintains visibility on execution (both successes and failures)
Operational Process Improvement
Processes are refined and optimised, improving productivity and bandwidth
Changes are embedded successfully and productivity improvements maintained
Stakeholder Alignment & Communication
Leadership and teams maintain clarity on priorities and expected outcomes
Cross-functional collaboration is enhanced through agreed frameworks for evaluating, monitoring and decision making
A culture of transparency is developed and nurtured
Project & Initiative Management
Key business projects are executed with structured support, ensuring they are delivered effectively
Risks, dependencies, and roadblocks are proactively identified and managed
Deliverables meet high standards of quality and alignment with strategic objectives
Reinforcement of Business Operating System
The business operating system functions effectively, with structured processes embedded in daily operations
Teams adhere to agreed ways of working, reducing friction and increasing alignment
Execution remains aligned with the company's strategic objectives
Skills, Traits and Competencies
Strategic Execution : Ability to convert high-level priorities into clear, executable plans
Process Thinking : Can identify inefficiencies and can implement sustainable and scalable ways of working
Stakeholder Management : Works effectively with leadership and cross-functional teams to drive alignment with all levels of seniority
Analytical & Problem-Solving : Uses data-driven insights to reinforce learning, improve decision making and challenge others effectively
Project & Change Management : Can support structuring execution and guiding others on best practices relating to generating lasting change for the better
Communication & Influence : High impact communication - clearly articulates priorities, fosters alignment, and enhances clarity across the organization
Requirements
Experience working in strategy, operations, or business management in a fast-paced environment
Experience in process improvement, project management, and stakeholder alignment
Strong analytical and problem-solving skills, with an ability to drive execution at scale
Ability to work cross-functionally, managing multiple priorities simultaneously
Moneysmart culture values and tenets
The traits we admire are core intrinsic qualities we look for in someone we want on our team, and we look for people who are
Hungry, Humble and Smart.
We also expect all our people to uphold the following company values:
Play to win as a team
Solve for the customer
Embrace a personal growth mindset
Own it openly
Challenge the status quo and deliver outcomes
MoneySmart Group is an equal opportunity employer. Please include only relevant details and avoid unnecessary information (e.g., photos, age) in your job application to assist us in ensuring that the interview process is devoid of bias.
Seniority level
Seniority level Director
Employment type
Employment type Full-time
Job function
Job function Management and Manufacturing
Industries Technology, Information and Internet
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