Manager, Course Approval

5 days ago

Singapore Economic Development Board Full time

What the role is:

As a Manager in the Quality Management Division, you will report to the Team Lead and be part of a team responsible for ensuring the quality and effectiveness of SSG-funded courses. This role involves supporting course accreditation, conducting quality checks, handling escalated inquiries, and facilitating vendor payments. You will contribute to maintaining high standards in the Continuing Education and Training (CET) ecosystem.

What you will be working on:

1) Course Accreditation and Quality Management- Support course accreditation, edits, and renewals by processing courses in the Training Grants System (TGS)- Conduct course quality checks by reviewing course applications, materials, and assessment records against adult learning principles and SSG requirements2) Inquiry and Escalation Handling- Handle escalated enquiries and appeals from the public and training providers relating to courses- Conduct inquiries to ascertain non-compliances against SSG's Terms and Conditions for Registered Training Providers (RTPs) when necessary3) Case Assignment and Vendor Coordination- Perform new case assignments to officers, ensuring efficient workflow and case management- Facilitate monthly payments to vendors and liaise with vendors to create Qualtrics system license accounts for new RTPs4) Project Support and Task Contribution- Support any other projects or tasks to contribute towards the organization and division's goals

What we are looking for:

- Possess the required competencies to execute the job duties proficiently- Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET)- Experience in or an appreciation of adult education in Singapore. Candidates with WSQ Advanced Certificate in Learning and Performance (ACLP) or WSQ Advanced Certificate in Training and Assessment (ACTA) qualifications are preferred- Good analytical skills to facilitate investigation, evaluation, and analysis of public complaints/feedback/whistleblowingCandidates are encouraged to sign up for a Careers & Skills Passport (CSP)

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