Associate VP
4 days ago
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Job Purpose : The role is to be responsible for the end-to-end management of our credit card products, driving strategy, performance, and process optimisation.
Key Responsibilities:
- Develop and execute the product strategy and roadmap for credit card offerings, ensuring alignment with overall business objectives and market demands
- Collaborate with internal and external stakeholders to develop optimised processes to ensure successful ongoing management of the credit card products
- Conduct thorough market research and analyse customer feedback to identify needs and opportunities for product enhancements
- Monitor key performance metrics, use data to drive decision-making and implement strategies to improve overall customer experience and drive profitability
- Oversee the budget, ensuring efficient resource allocation and tracking
- At least 5 years of work experience in product management, preferably in the credit card industry
- Analytical Skills: Ability to interpret data and with a focus on data-driven decision-making
- Attention to Detail: Meticulous in ensuring accuracy and compliance standards are met with minimal risk
- Communication and Interpersonal Skills: Effective verbal and written communication to work collaboratively across teams
- Customer Focus: Understanding of customer's needs to ensure operational processes enhance service delivery
- Problem Solving: Strong skills in identifying problems and developing effective solutions
- Project Management: Ability to manage multiple projects, prioritise tasks and meet deadlines
- Process Mapping: Proficient in creating process maps and flowcharts to visualise workflows
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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