Senior Order Management

1 day ago

Singapore EXECUTIVE COMPASS PTE. LTD. Full time

Our client is a global leader in high-performance and advanced fluid technology solutions, with their regional office based in Singapore. Their APAC hub plays a pivotal role in driving supply chain excellence, supporting diverse markets, and reinforcing their position at the forefront of fluid technology. As the business continues to evolve, they are looking for a Senior Order Management & Logistics Executive to be part of their high-performing team.

Why This Role Matters
This is your chance to own end-to-end order management and logistics operations across APAC, ensuring that customers receive world-class service while contributing to the continuous improvement of processes. You will collaborate with cross-functional teams and international partners, gaining exposure to regional supply chain strategies and cutting-edge tools.

Your Key Responsibilities

  • Manage the full order-to-delivery process: order entry, back-order handling, claims, shipping documentation, and on-time delivery performance.
  • Collaborate across teams and partners: work with internal departments and 3PL providers to proactively resolve delivery issues.
  • Leverage technology: manage SAP ECC6/S4 HANA SD transactions and use tools like Power BI, Excel, B2B portals, and Microsoft Dynamics 365 to enhance operational efficiency.
  • Support financial and performance reporting: maintain accurate records, assist with sales reconciliation, and prepare monthly service performance reports.
  • Drive process improvement initiatives: document SOPs, optimize workflows, and contribute to operational excellence across the region.

Key Requirements

  • Experience: Ideally 5 years in customer service, logistics, or order management within the Manufacturing industry.
  • Knowledge: International shipping, Incoterms, and APAC trade regulations (DG, FTA advantageous).
  • Tech-savvy: Proficiency in SAP ECC6/S4 HANA SD & MM, Power BI, and Microsoft Office.
  • Bonus Skills: Familiarity with order management systems,

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