Front Office Director

2 days ago

Singapore beBeeHotel Full time

Key Responsibilities and Accountabilities

  • To work in conjunction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff advancement and customer satisfaction.
  • Maintain department costs within budgeted parameters.
  • Review daily the night audit checklist and banking report, following up on any significant variances and disputes.
  • Ensure effective control and planning, organizing, directing and controlling all aspects of the Front Office Department (guest registration, telephone services and concierge service).
  • Manage staff-related issues, including performance management, counselling, employees' engagement, staff welfare and other HR matters.
  • Evaluate Training and Development efforts aimed at Front Office personnel and monitor results in order to increase productivity and performance goals.
  • Monitor room sales, manage over-booking situation and develop plans to increase occupancy and average room rate through walk-ins and up-selling at the front desk.
  • Ensure credit limits are maintained and that all credit cards are authorized.
  • Ensure staff briefing in the Department are conducted before and after every shift.
  • Review and analyse all the Front Office reports to ensure data accuracy and proper hotel positioning.
  • Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimize the likelihood of recurrence.
  • Ensure that all new employees are inducted and provided with all the required training manuals and resources to perform their role.
  • Handling guest queries and feedback.

Required Skills and Qualifications

  • Good leadership skills
  • Excellent customer service and interpersonal skills
  • Able to work in fast-paced environment
  • At least 3 years in similar position or equivalent capacity in Hotel Industry

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