Front Office Director
2 days ago
Hotel Operations Manager ">
The ideal candidate will be responsible for the overall smooth operations of Front Office functions including Reception, Concierge, Communications and the Club Lounge.
The key contact for any guest issue or Hotel emergency in the absence of the Senior Management Team. Handles all guest complaints and feedback in a professional manner especially Japanese speaking guests to ensure their requests have been met to their satisfaction.
Joint sales calls with Sales Team to Japanese companies Ensures all reception and cashiering procedures are performed in accordance with established standards and procedures of the Hotel.
Provides leadership and support to the team through guidance and training. Leads by example and fosters a positive work culture that encourages teamwork accountability and excellence.
Attends daily internal operations meeting in the absence of Front Office Manager Reviews guest preferences and feedback to the Management.
Keeps abreast of market practices and recommends new suitable work processes for better efficiency and productivity.
Drives and promotes Front Office's goals and initiatives such as Upselling goals Trip Advisor ranking etc.
Develops and implements strategies to enhance guest satisfaction and loyalty Conducts regular performance evaluation and provides feedback to team members to ensure each team member is on the right direction.
Participates in recruitment and onboarding processes for new staff members Assists with budgeting financial reporting and cost control measures.
Conducts regular checks to ensure the service standards of Front Office staff are in compliance with Hotel's stipulated standards.
Conducts regular team meetings and training sessions to communicate updates share best practices and address any issues.
Demonstrates strong leadership communication and problem-solving skills to effectively manage the Front Office Team.
Upholds the Hotel's brand standards and values and ensures consistency in service delivery Ensures that the Front Office complies with all regulatory requirements including health safety and Ministry of Manpower MOM laws.
Responsible to carry out any other duties and responsibilities as and when assigned by the Management.
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Front Office Director
2 weeks ago
Singapore beBeeExperience Full time $45,000 - $75,000Key Position Summary">To deliver exceptional front office operations, a seasoned professional is sought after to oversee all facets of the front office, ensuring seamless guest experiences. This crucial role requires leadership skills to train and manage the front office team, maintaining high service standards.">Primary Responsibilities:Oversee front office...
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Front Office Director
3 days ago
Singapore beBeeLeadership Full timeHotel Operations Manager "> The ideal candidate will be responsible for the overall smooth operations of Front Office functions including Reception, Concierge, Communications and the Club Lounge. The key contact for any guest issue or Hotel emergency in the absence of the Senior Management Team. Handles all guest complaints and feedback in a professional...
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Front Office Director
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Singapore beBeeLeadership Full time $98,765 - $123,456Hotel Operations Manager">The ideal candidate will be responsible for the overall smooth operations of Front Office functions including Reception, Concierge, Communications and the Club Lounge.The key contact for any guest issue or Hotel emergency in the absence of the Senior Management Team. Handles all guest complaints and feedback in a professional manner...
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Front Office Director
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Front Office Director
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Front Office Manager
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Assistant Front Office Manager
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Singapore Ibis Full time $60,000 - $80,000 per yearEnsure smooth operation of the Front Office - Be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager/General Manager to meet the service standards of the Hotel - Contribute to guest satisfaction by providing a high standard of service in line with norms and procedures through...
