Front Office Director
2 weeks ago
Key Position Summary
">To deliver exceptional front office operations, a seasoned professional is sought after to oversee all facets of the front office, ensuring seamless guest experiences. This crucial role requires leadership skills to train and manage the front office team, maintaining high service standards.
">Primary Responsibilities:
- Oversee front office operations to guarantee smooth and efficient service delivery.
- Lead and train the front office team to uphold high service benchmarks.
- Handle guest complaints and special requests to ensure guest satisfaction.
- Create staff duty rosters and ensure adequate manpower coverage.
- Coordinate communication and cooperation with other departments.
- Monitor check-in and check-out procedures for accuracy and efficiency.
- Develop, implement, and enforce standard operating procedures (SOPs).
- Manage room inventory and implement yield/revenue strategies.
- Prepare regular operational reports and performance analyses.
- Ensure overall guest experience aligns with the hotel's quality and service expectations.
Essential Qualifications:
- Fluent in both English and Chinese.
- Minimum 3 to 5 years of relevant experience.
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