Case Manager

2 hours ago


Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full time

Overview
FIDReC
is an independent and impartial Alternative Dispute Resolution institution. It is the premier institution specialising in the resolution of financial disputes between consumers and financial institutions. We are
expanding
and invite suitable candidates to apply for our Manager, Banking and Investments, Alternative Dispute Resolution position.
Responsibilities
Handle and mediate financial disputes, dealing directly with consumers and financial institutions on their disputes over the telephone, email, through face to face interviews and during mediation conferences
Seek to mediate a solution acceptable to both parties through mediation (Cases that are not settled may be referred to FIDReC’s Adjudicators)
Qualifications
Possess a good diploma or degree from a recognised tertiary institution and also possess the maturity, aptitude, skills and experience for mediation and dealing with disputants.
Relevant working experience in general mediation and/or mediation specialising in financial disputes will be an advantage.
Relevant experience in the Banking industry or Fintech industry ( especially around e-


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