Troubleshooter Assistant Engineer, Non KONE Equipment
3 days ago
KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion. KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful. Job Responsibilities Technical help desk and site support services for Front Lines Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections Log all cases to THD tool When needed, assign/direct the case to a relevant expert in the organization or escalate to global Create knowledge base articles Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract Training Co-operate with and provide expertise to local training centers in training courses Quality Create quality reports in to THD tool after remote support and/or site visits and list issues which require corrective actions Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.g. trainings, guidelines, field letters etc.)COR review / identify units for Clinica visits Note: Clinica visits performed by Field Troubleshooter Safety Be aware and operate within KONE safety requirements Ensure each site follows the global safety processes and guidelines Follow the safety procedures and rules of customers, partners and KONE. Report safety concerns Stop installation or lift operations if safety violation or hazards are detected Daily Operation Allocate daily work together with THD manager Monitors and leads the performance and KPI/SLA adherence of the team Review daily priorities in the team and take appropriate action to ensure results are achieved Continuous support of THD development together with THD manager Requirements Specialist: Diploma in Engineering or other relevant field IT literacy Willing to travel Flexibility Knowledge of KONE and/or non-KONE products Customer service mindset What's On Offer Career progression in opportunities within a global organization Total reward elements that engage and motivate our employees and help us make KONE a great place to work Comprehensive learning and development programs covering a wide range of professional skills You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded To Be Considered , click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly. KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual rankingKONE Singapore ranked 20th in The Straits Times Best Employer 2023 and KONE has been ranked among Singapore’s Best Employers for the second year running in 2024#J-18808-Ljbffr
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Singapore Kone México Full timeTroubleshooter Assistant Engineer, Non KONE Equipment page is loaded## Troubleshooter Assistant Engineer, Non KONE Equipmentlocations: Singaporetime type: Full timeposted on: 16 dagen geleden geplaatstjob requisition id: R KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven...
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Singapore Kone México Full timeTroubleshooter Assistant Engineer, Non KONE Equipment page is loaded## Troubleshooter Assistant Engineer, Non KONE Equipmentlocations: Singaporetime type: Full timeposted on: 16 dagen geleden geplaatstjob requisition id: R KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven...
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Singapore KONE Full timeOverview KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion. KONE has consistently been featured on Forbes list...
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Singapore KONE Full timeOverview KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion. KONE has consistently been featured on Forbes...
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Singapore KONE PTE LTD Full timeKONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion. KONE has consistently been featured on Forbes list of...
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Singapore KONE Full timeJoin to apply for the Senior Technical Support Specialist-Non KONE Product (Elevator & Escalator), KSEA role at KONE Overview KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 professionals in more than 60 countries. In 2023, we had annual net sales of EUR 11.0 billion. We are recognized...
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Thd Engineer
1 week ago
Singapore Kone Full timeTechnical help desk and site support services for Front Lines - Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution - Provide spare part identification support - Support in proximity stock definition for new LIS - Provide 24/7 Connected Services analytics and support by evaluating non-standard...
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Singapore Kone Full timeDid you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.- Why this role?- KONE Singapore is embarking upon an exciting growth phase and...
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Sales Engineer
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Singapore Kone Full timeCustomer relationship management - Proactively develops and creates customer relationships in his/her area of responsibility - In early phases of projects, drive consultative selling with architects and developers, consultants or other influencers to ensure KONE solutions are meeting customer’s needs and creating value throughout the lifecycle - Develops...
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Solution Design Engineer
2 days ago
Singapore KONE Full timeOverview Join to apply for the Solution Design Engineer - CAD/BIM (Fixed Term Contract)role at KONE KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we...
