Operations Manager

Inspired by Singapore's culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met. Centrally located in the heart of the city, Artyzen Singapore is just a stone's throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named "Marie Villa" by the great-grandson of Singapore's well-known philanthropist, the late Mr Tan Tock Seng. Responsibilities: To keep the restaurants department functioning smoothly by ensuring that team members operate with peak efficiency through coordination, communication, leadership and cooperation. Support the development and the execution of the concept of each of the different outlets. Assist in the development of new ideas related to the re-invention of the local craftsmanship in each of the venues. Work closely together with the Events and Support team and Kitchen as partners of the same F&B team, ensuring smooth and efficient service and creating memorable guest experiences. Complete understanding and technical skills and knowledge in all aspects of food handling and beverage storage & making. Ensure that all the outlets and meeting and events are managed efficiently according to the established concept statements (including décor, smell and music) and adhere to Company and Hotel Policies & Procedures and Standards. Work with the culinary department on monitoring and analysing the activities and trends of competitive restaurants, bars and other hotel's meeting & events departments and ensure that the menu pricing has the correct balance of price/product to ensure that neither price not value is a barrier to guest loyalty. Use the Art of Service; be responsible for the whole guest journey in the F&B department. Be a hands-on Manager and be present in the operation, especially during busy periods. Ensure that all the F&B outlets are organized and perform their duties and maintain their areas and equipment in accordance with the company brand standards. Work closely with the Hygiene and Stewarding Manager and check the execution of the policies regarding safety and hygiene (HACCP), and ensure kitchens and equipment are maintained in sanitary condition. To handle all guest complaints, requests and inquiries on all hotel products and service. Monitor and analyse the activities and trends of competitive restaurants, bars and other hotel's meeting & events departments and ensure that the F&B team are fully aware what is happening in the market. Review the analysis of all F&B orientated feedback websites and, evaluate guest satisfaction levels and advise Director of Restaurant and Bars the actions to be taken. Implement and drive departmental targets and objectives, work schedules, budgets, and policies and procedures. Assist in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan. Maintain current budgeted and forecasted revenues, payroll, and margins. Work with the Assistant Restaurant Manager, Executive Chef and Chef de Cuisines to set the outlets' objectives, targets, budgets and strategies for daily/monthly sales and cost control. Other ad-hoc assignments and projects as needed. Qualifications: Minimum 5 years of experience in a managerial role in the F&B and Hospitality industry. Knowledge of food and beverage service, including wine and cocktail service. Strong leadership skills, with the ability to motivate and train staff. Excellent communication and interpersonal skills. Strong organizational and time-management skills. Ability to work well under pressure and in a fast-paced environment. Strong attention to detail and ability to maintain high standards. Experience with scheduling and labor cost management. Proficient in computer skills, including MS Office and restaurant POS systems. Financial acumen and ability to manage budgets. Good command of written and spoken English. Passionate and enthusiastic with a positive 'can-do' attitude. Do the spirits of our Service Artisans – "Sharing, Inspiring, Dynamic and Engaging", sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotelSuccessful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only. Share Apply For Job First Name *Email *Contact Number *CV / Resume*Message By ticking this box, I have read and accepted the Privacy Policy of Artyzen Hospitality Group. #J-18808-Ljbffr