Night Shift Customer Service Representative

1 week ago

Singapore beBeeCustomerService Full time

Night Shift Front Desk Professional

We are seeking a dedicated and service-oriented individual to support our front desk operations during evening and overnight hours. The ideal candidate will provide exceptional customer service, ensure seamless operational processes, and handle administrative duties with efficiency.

Key Responsibilities:

  • Front Desk Operations: Manage the front desk during night shifts (e.g., 8:00 PM – 2:00 AM or as scheduled), ensuring a smooth and secure experience for members and guests.
  • Customer Service: Provide professional assistance to members, guests, and visitors via phone, email, or in person, addressing their inquiries and concerns promptly.
  • Check-in/Check-out Procedures: Process member and guest arrivals and departures efficiently, issue access cards/passes, and maintain accurate records.
  • Inquiry Handling: Respond to member and guest inquiries via phone, email, or in person, providing timely and effective solutions to their needs.
  • Safety and Security: Monitor premises and report any safety or security concerns to relevant personnel, ensuring a safe environment for all.
  • Administrative Support: Perform basic administrative tasks such as data entry, form processing, and end-of-day summaries with accuracy and attention to detail.
  • Record Keeping: Maintain accurate records of late night bookings, facility usage, or maintenance requests, ensuring transparency and accountability.
  • Emergency Protocols: Support emergency protocols (e.g., fire alarms, first aid situations) when required, prioritizing member and guest safety.

Requirements:

  • Previous Experience: Prior front desk or customer service experience is preferred, particularly in hospitality, club, or gym settings.
  • Flexibility: Willingness to work overnight, weekends, and public holidays on a rotational basis, demonstrating adaptability and a commitment to supporting the team.
  • Communication Skills: Strong interpersonal and communication skills, enabling effective interaction with diverse individuals and teams.
  • Computer Literacy: Basic computer literacy, including proficiency in MS Office and POS or booking systems.
  • Trustworthiness: Trustworthy, punctual, and able to work independently with minimal supervision, maintaining confidentiality and discretion.
  • Physical Fitness: Physically fit and alert to handle long/night shifts, prioritizing member and guest well-being.
  • Professionalism: Able to maintain professionalism and calm in emergency or challenging situations, upholding the highest standards of customer service.

Benefits:

This role offers part-time or full-time options, allowing you to balance your work and personal life while gaining valuable experience and skills.

Others:

As a Night Shift Front Desk Professional, you will be an integral part of our team, contributing to the delivery of exceptional customer experiences and ensuring the smooth operation of our facilities.

  • Night Shift Customer Service Representative

    23 hours ago

    Singapore beBeeCounter Full time $3,000 - $4,500

    Job Title: Night Shift Counter StaffWe are currently seeking a skilled and dedicated individual to fill the role of Night Shift Counter Staff. As a member of our front desk operations team, you will be responsible for providing exceptional customer service to members and guests during evening and overnight hours.Main Responsibilities:To provide excellent...

  • Night Shift Customer Service Representative

    1 week ago

    Singapore beBeeCustomerService Full time $3,500 - $4,500

    Night Shift Front Desk ProfessionalWe are seeking a dedicated and service-oriented individual to support our front desk operations during evening and overnight hours. The ideal candidate will provide exceptional customer service, ensure seamless operational processes, and handle administrative duties with efficiency.Key Responsibilities:Front Desk...

  • Customer Service

    5 days ago

    Singapore PERFECT FOOD SOLUTIONS PTE. LTD. Full time

    Handle Customer service function - Order taking and entry to the AutoCount - Customer Enquires - General Admin duties - Adhoc assignment - Able to read and write Chinese - Computer skill - Team player - Min qualification : ITE, N level or O level - 6 days works - 6 pm to 6am - Night Shift - Location : Bedok ( Bedok Food City)

  • Night Shift Customer Service Executive

    1 day ago

    Singapore TALENTVIS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesNight Shift Customer Service ExecutiveGet to work with a reputable company as a Customer Service Executive to provide excellent top tier customer service experienceSalary: Up to $2700/monthLocation: NorthWorking days/hours: Any 4 days, 12 hour night shiftsNight shift alllowance availableChill and dress down environmentNice and...

  • Customer Service Representative

    2 days ago

    Singapore beBeeCustomer Full time $4,000 - $6,000

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. The successful candidate will be responsible for handling calls and enquiries from customers, providing information on services and products.Key Responsibilities:Handle customer calls...

  • Customer Service Representative Position

    1 week ago

    Singapore beBeeService Remote Work Freelance Full time $3,000 - $5,000

    Customer Service Representative PositionWe seek a professional Customer Service Representative to deliver exceptional customer experiences in a fast-paced banking environment. If you possess excellent communication skills and a passion for delivering quality service, we encourage you to apply.About the Role:Handle inbound calls from customers regarding bank...

  • Night Shift Driver

    5 days ago

    Singapore HUA SENG LAUNDRY SERVICE Full time

    Night Shift Driver Job Scope Required Class 4 1. Require to load clean linen trolley onto the truck. 2. Require to load dirty linen trolley from designation onto truck. 3. Require to issue Delivery Order in a timely and accurate manner. 4. Must be able to work on PH (Will compensate) 5.5day/week 44hrs/Week

  • Customer Service Representative

    2 weeks ago

    Singapore beBeeCommunication Full time

    Customer Service Representative Job This role is ideal for individuals who are passionate about delivering exceptional customer service experiences. Key Responsibilities: Accept and register bookings for express services Offer alternatives to customers and turn information calls into sales leads or identify additional value-added services Respond...

  • Customer Service Officer

    2 weeks ago

    Singapore CVISTA HR CONSULTING PTE. LTD. Full time

    5 days (Mon-fri), Alexandra - Warehouse environment - Basic salary: $2100 - $2800, shift allowance, hp allowance, OT claim - AWS, performance bonus - Permanent night shift **Responsibilities**: - Assist operation / logistics manager in carrying out duties. - Customer Order processing and monitoring shipment status. - Shipment coordination with Forwarder...

  • Customer Service Officer

    5 days ago

    Singapore CVISTA HR CONSULTING PTE. LTD. Full time

    5 days (Mon-fri), Alexandra - Warehouse environment - $2300 - $2800, shift allowance, hp allowance, OT claim - AWS, performance bonus - Permanent night shift **Responsibilities**: - Assist operation / logistics manager in carrying out duties. - Customer Order processing and monitoring shipment status. - Shipment coordination with Forwarder and Trucker. -...