Senior Developer, Ms Dynamics 365 CRM

Overview
Join to apply for the
Senior Developer, Ms Dynamics 365 CRM
role at
Avanade .
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our Microsoft knowledge with our innovative approach and industry knowledge, we create opportunities for Microsoft, our clients, and for you. One of the paths at Avanade leads to your unique version of success.
As a CRM Solution Developer, you’ll apply your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will work with clients and lead Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions.
This role provides the opportunity to work for Microsoft’s #1 partner, with a focus on personal development and training in both technology and softer consulting skills.
Responsibilities
Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
Lead and review your team’s work across all project phases (Plan, Analyze, Design, Build, Test)
Lead technical technology and design teams to ensure consistent client interaction and solution delivery
Design and enable conceptual architecture and technical solutions
Liaise between customers, IT staff, and business partners to ensure high-quality and timely resolution of issues
Use KPIs to measure and test project quality
Identify challenges and support continuous improvement through the CRM system
Qualifications and Skills
Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps
Expertise in Dynamics 365 customization, including plugin development (C#), custom workflows, and other extension capabilities
Power Apps Component Framework (PCF) implementation experience
Relational database concepts and Dataverse knowledge (intermediate to advanced)
Dynamics 365 Release and Solution layer management experience
At least three full-cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
Experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS)
Experience leading teams and working with global/offshore teams to establish CRM technology
Core skills: C#, .Net, D365, CRM SDK, CRM Plugins, PowerApps & Flow
About You
Consultative, collaborative, relationship builder
Resilient, adaptable, flexible
Intellectually curious and passionate about tech
Convincing storyteller and engaging content creator
What You’ll Do
Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
Lead and review your team’s work across all project phases
Lead technical design teams to ensure consistent client interaction and solution delivery
Design and enable conceptual architecture and technical solutions
Coordinate between customers, IT staff, and business partners to resolve customer issues
Use KPIs to measure project quality
Support continuous improvement through CRM system enhancements
Learn More
To learn more about the types of projects our team works on, check out these case studies: Rathbones – people-first workplace experiences and sustainability; VentilatorChallengeUK – rapid manufacturing for life-saving ventilators.
For insights into Avanade, see our blogs: Avanade Insights and Inside Avanade.
Benefits and Culture
Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with substantial training and certifications
Real-time access to technical resources globally
Dedicated career advisor
Inclusive, diverse culture and a community of supportive collaborators
We foster an inclusive culture with a focus on belonging for all employees. Learn more on our Inclusion & Diversity page.
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