Technical Claims Analyst
2 weeks ago
The Role
We are seeking a Technical Claims Analyst to support the Singapore PCTSR Adjusting team. This role involves performing general administrative tasks, as well as assisting with low-level claims handling and analysis. The successful candidate may be considered for a future opportunity as a Trainee Loss Adjuster, contingent upon demonstrated aptitude and capability for a career in adjusting.
Key Responsibilities
Assist adjusters with general file management and e-filing of papers.
Document creation and voice transcription (if required) e.g., preparation / proof-reading of reports, letters, and general communications with clients.
General adjuster support, including the following tasks:
- Case management on a day-to-day basis including developing the ability to confidently deal with technical questions (within reason) on behalf of the Adjuster
- Attending site visits and meetings (with Adjuster and as required) with Insurers, Reinsurers, Brokers, Claimants, Insureds, and other interested parties
- Assisting with drafting first reports and content for commentary on all aspects of the claim including circumstances, cause, loss/damage, potential quantum, policy response considerations and future actions
- Assisting with regular communication with all interested parties, and reviews of ongoing information, preparing interim reports and other communications
- Assisting with the negotiating and agreement settlement of claims (where appropriate) and preparing accurate final reports
- Assist with the arrangement of meetings and appointments for adjusters
Attending and supporting the arrangement of client events, seminars and business development opportunities
Build strong relationships with:
- Adjusters and external clients, where appropriate, and proactively follow up on any claims related queries / issues
- Key internal stakeholders across working capital, marketing and other adjusting teams
Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.
Required Skills
Minimum of Diploma level education, ideally in a relevant field such as Legal Studies / Engineering / Forensics / Mathematics / Business Studies
Excellent communicator – confident and easily able to build rapport with a diverse range of people
Keen to take up professional Loss Adjusting qualifications and committed to developing into a Trainee Adjuster
Excellent English language skills, both written and oral
Highly competent with MS Office suite, with working experience of applying other technology platforms to support day to day admin and operational tasks
Strong analytical and problem-solving skills
Willing to work outside office hours and travel overseas as and when required
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