PERSOLKELLY SINGAPORE PTE. LTD. | Customer Care
7 days ago
We are hiring 15 Customer Care (Call Specialists).
Immediate availability preferred
8 months contract
Start date: January 2025
Central
Attend to incoming hotline calls from customers
Conduct phone interviews and manage respondents' queries
Ensure highest level of customer experience
Data entry and administrative work
Status update report to supervisor
Handle escalated cases and follow up with respective respondents until resolved
Conduct data verification of completed cases to ensure accuracy and reliability of data
Met daily and weekly KPI
Contract Period: Yearly renewable
Office: Clarke Quay and Novena
Job Requirements:
Singaporean
At least 1 year of work experience in customer service or call centre environment
Excellent customer service skills
Focus on quality and customer service
Exceptional listening and analytical skills
Excellent interpersonal skills
Excellent problem solving and negotiation skills
Able to work in fast paced environment
Interested candidates, please submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform.
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