PERSOLKELLY SINGAPORE PTE. LTD. | Customer Service Supervisor
7 days ago
Immediate till 31 August 2025
5 days work week across Monday to Sunday
Up to 44 hours per week (8:30am - 6pm / 12:30pm - 9:30pm)
Responsibilities:
Support Project Manager in attaining holistic objectives of the assigned surveys.
Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.
Ensure the team attains their daily Key Performance Indicators (KPIs).
Be the subject matter expert for assigned surveys.
Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.
Ensure survey data are accurately keyed into the system via audits.
Handle escalations/complaints cases via service recovery calls.
Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future preventive measures.
Conduct field visits with junior team members for survey collection.
Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.
Drive continuous improvement in standards and quality of the team via coaching efforts.
Set goals and conduct year-end appraisals.
Requirements:
Minimum Diploma or equivalent.
Experience in survey operations, sales, or customer service role.
At least 2-3 years’ experience in a supervisory position.
Relevant work experience may substitute for academic qualifications.
Background in call center, direct sales, or customer-facing roles is advantageous.
Able to handle escalations and complaints proficiently.
Proficient in Microsoft Excel, PowerPoint, Word, and internet usage.
Effective communication skills with internal and external stakeholders.
Selected applicants must complete a training course and pass the assessment test before deployment to operations.
Only Singaporeans may apply.
Interested candidates, please click on the following link to submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform: Apply Here.
By sending us your personal data and CV, you consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation and purposes set out in the Privacy Policy. You acknowledge that you have read, understood, and agree with GO’s Terms of Use and the Privacy Policy. If you wish to withdraw your consent, please email us at Please contact us if you have any queries.
#J-18808-Ljbffr
-
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeJob Description Location: Central area Working Hours: Monday - Friday, 8.30am - 6.00pm Responsibilities: Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time. Ensure consistent and detailed case notes are updated in the system after each liaison with respondents. Responsible for inter-department...
-
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time1 year contract, renewable Central area, Havelock Road Monday - Friday, office hours Prefer immediate starters/ available to start in January 2025Responsibilities: Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time. Ensure consistent and detailed case notes are updated in the system after each...
-
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeImmediate till 31 August 20255 days work week across Monday to Sunday Up to 44 hours per week (8:30am - 6pm / 12:30pm - 9:30pm)Responsibilities: Support Project Manager in attaining holistic objectives of the assigned surveys. Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline. Ensure the team attains their daily...
-
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeImmediate till 31 August 20255 days work week across Monday to Sunday Up to 44 hours per week (8:30am - 6pm / 12:30pm - 9:30pm)Responsibilities: Support Project Manager in attaining holistic objectives of the assigned surveys. Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline. Ensure the team attains their daily...
-
PERSOLKELLY Singapore Pte Ltd
1 week ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeJob Description: Convert leads provided by the partner bank to sales through telemarketing; Handle customer enquiries with confidence; Correspond with customers through emails; Liaise with internal departments on policy fulfilment; Achieve sales targets for the team and individual set out by the business. Requirements: O levels / N level / Nitec or...
-
PERSOLKELLY Singapore Pte Ltd
2 weeks ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeResponsibilities: Manage Contract / Service Parts Logistics warehouse and distribution business for MNC Customer in Electronics & Electrical industry. Oversees regional operations for Contract / Service Parts Logistics across Asia Pacific and Japan. Main point of contact for MNC Customer’s Regional Operation team based in Singapore. Co-ordinate with...
-
PERSOLKELLY Singapore Pte Ltd
7 days ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeResponsibilities: Provide high-quality customer service by delivering accurate information and advice to various stakeholders, such as callers, walk-in residents, contractors, and others, to ensure a positive and satisfactory experience. Make outbound calls and respond to inbound inquiries in a courteous, timely, and precise manner. Professionally handle...
-
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeWe are hiring 15 Customer Care (Call Specialists). Immediate availability preferred 8 months contract Start date: January 2025Central Attend to incoming hotline calls from customers Conduct phone interviews and manage respondents' queries Ensure highest level of customer experience Data entry and administrative work Status update report to supervisor...
-
Grant Administration Manager
3 weeks ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeJob DescriptionWe are seeking a highly skilled Grant Administration Manager to join our team at PERSOLKELLY SINGAPORE PTE. LTD.About the RoleThis is a 2-year contract position responsible for managing and overseeing the operations of the grant processing team.The successful candidate will assist the Director in achieving operational KPIs and desired...
-
PERSOLKELLY Singapore Pte Ltd
2 weeks ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timePRIMARY PURPOSE The Project Executive is responsible for coordinating all operations and project-related matters with various teams. RESPONSIBILITIES Assist in the planning and coordination of project activities, including scheduling meetings, preparing agendas, PowerPoint presentations, and documenting minutes. Coordinate with internal and external...
-
PERSOLKELLY Singapore Pte Ltd
1 week ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeDescription: We are looking for a Product Specialist for industrial Filtration and Separation product and application in Singapore for SEA market. Major Duties & Responsibilities: To meet order intake targets for service equipment which include filter elements, through effective technical sales of engineering services, spare parts, and upgrades in the...
-
PERSOLKELLY Singapore Pte Ltd
2 weeks ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeWe are seeking a self-driven, motivated, and independent Senior Executive/Executive to join our Fast Fashion eCommerce operations. In this role, he/she is required to lead, direct, manage, and plan day-to-day activities to achieve operational objectives and completion targets/goals. Responsibilities: Accept and carry out responsibilities in accordance with...
-
PERSOLKELLY Singapore Pte Ltd
2 weeks ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeResponsibilities Process and perform Regulatory submission related functions and data governance MAS Notice 610 and MAS 758 Minimum Cash Balance submissions Qualifying Liabilities / Liabilities Base Return Fortnightly Asset Maintenance reporting MAS Notice DIA-N01 Deposit Insurance Returns Monthly RMB FX turnover by product types Prepare and submit various...
-
PERSOLKELLY Singapore Pte Ltd
2 weeks ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeOur client, a well-known company, is looking for candidates for the position of Office Support Specialist. RESPONSIBILITIES Office Facilities Management Coordinate with suppliers and contractors for office facilities and maintenance needs, oversee office renovation projects Manage general office tasks, including annual cleaning services, ordering office...
-
PERSOLKELLY Singapore Pte Ltd
2 weeks ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeJob Responsibilities: Lead the warehouse team to enhance productivity and efficiency. Provide management reports on warehouse operations and ensure accurate documentation of all deliveries. Manage/Supervise daily warehouse operations, including receiving, picking, packing, shipping, and facilities management. Conduct stock takes to ensure inventory accuracy...
-
PERSOLKELLY Singapore Pte Ltd
2 weeks ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeResponsibilities Process and perform regulatory submission related functions and data governance. MAS Notice 610 and MAS 758 Minimum Cash Balance submissions. Qualifying Liabilities / Liabilities Base Return. Fortnightly Asset Maintenance reporting. MAS Notice DIA-N01 Deposit Insurance Returns. Monthly RMB FX turnover by product types. Prepare and submit...
-
PERSOLKELLY Singapore Pte Ltd
1 week ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeHours: Monday – Friday, 8.45am - 5.15pm Budget: S$3500 - S$3800Location: Central Duration: 1 year contract (convertible / renewable)Job Responsibilities: Settlement arrangement (T/T, GIRO, Cheque issue etc.)Journal entries input for settlement. Non-trade payment workflow arrangement. Input of daily loan transactions in SAP and prepare interests settlement...
-
PERSOLKELLY Singapore Pte Ltd
2 weeks ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeOur client, a well-known Consultancy Firm , is looking for talent for the position of BIM Manager . Management Duties & Responsibilities: Champion of BIM BIM Manager role in Projects Planning of BIM Resources and Training Involvement with work-related committees (external or internal) including BIM Centre of Excellence (CoE)Establish, implement and manage...
-
PERSOLKELLY Singapore Pte Ltd
2 weeks ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeComprehensive Package Dynamic Work Environment Job Stability in Healthcare Industry Responsibilities Act as the hospital's primary media contact, handling inquiries and interviews. Develop and implement media strategies to ensure accurate and favorable coverage of hospital initiatives. Monitor media trends to identify opportunities and address potential...
-
PERSOLKELLY Singapore Pte Ltd
2 weeks ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeResponsibilities: Claims Service Work within local and regional operating processes and claim handling procedures to ensure quality claim service is rendered to all customers in accordance with Claims Philosophy. Assist Consumer Claims Lead to manage A&H claims underwritten or reported in Singapore against policy terms and conditions, claims best practices...