SAP SE | Regional Delivery Executive, Regional Customer Engagement

17 hours ago

Singapore SAP SE Full time

Regional Delivery Executive, Regional Customer Engagement & Services, APJ (SEA)
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
Join Our Team
CS&D is a newly created board area focused on establishing greater connectivity and intimacy in SAP customer interaction through distinctive and innovative services addressing specific customer needs. The CS&D Global Customer Engagement & Services team drives successful delivery and implementation in support of Customer Lifetime Value (CLTV), elevating Adopt and Consume to its full potential within all regions.
Job Description:
The Regional Delivery Executive (RDE) is a senior professional with deep (15+ years) program delivery experience. They need to have advanced skills in executive communications, stakeholder management, and a solid understanding of the legal and commercial aspects of working with customers, particularly in distressed engagements. The overall objective for the role is to lead delivery excellence by consistently meeting our customer commitments by understanding their needs and packaging our solutions that drive measurable business value within agreed timelines and budgets.
The Regional Delivery Executive has the qualification, experience, and business acumen to manage multiple large-scale, high-risk projects, programs, and engagements that span organizational and national boundaries. This position has a high level of responsibility and exposure within SAP, the industry, and our market-leading customers.
Key Responsibilities & Tasks
Opportunity Management:
Define appropriate delivery model for customer project/program/portfolio as a composition of pre-defined services, on-site and/or remote delivery.
Work with Solution Centre and Bid Management teams to scope and estimate the engagement.
Drive and support the adoption of Clean Core and SAP AI.
Determine required resources for the engagement.
Assess, document, and communicate risk for the engagement.
Position SAP Activate as delivery methodology.
Delivery:
Lead and own engagement-planning and program-planning activities.
Oversee the delivery of multiple projects related to successful engagement or program execution.
Own the engagement and program plan and be responsible for delivery of its major elements.
Translate generalized customer business goals into concrete strategy and tactical delivery plans.
Define strategic objectives of large and complex programs.
Execution of the program plan and ownership of program success.
Sales and Business Development:
Close work with EAs, SAE, SSA, MPs, and product sales colleagues on large bids and proposals for new business.
Oversee and lead the development of proposals associated with the program.
Establish and maintain credible relationships with senior customer executives.
Coaching & Mentoring:
Serve as mentor/advisor to project managers.
Oversee effective engagement oversight and reviews.
Competencies and Skills / SAP Values
Experience in several industries is a plus.
Excellent understanding of SAP solutions.
Strong writing, mentoring, decision-making, communication, and meeting facilitation skills.
Ability to train, mentor, and develop program managers.
Exceptional leadership, organizational, and interpersonal skills.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion and flexible working models help ensure everyone feels included and can run at their best.
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