Chief Customer Officer, APAC

4 weeks ago

Singapore SAP SE Full time

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
YOUR FUTURE ROLE
We are thrilled to announce an exciting opportunity to join our team as a Customer Officer for the APAC region of Enterprise Cloud Services. In this pivotal role, you will be instrumental in shaping and managing our journey towards a unified and competitive business, with a strong emphasis on customer engagement and relationship management.
Manage appointments, enquiries, and complaints from customers or clients, accurately addressing any issues or disputes.
Complete various administrative duties such as data entry, order processing, and follow-up calls.
Ensure action items are captured after customer meetings and engage with appropriate departments across SAP to ensure execution of requested actions.
Facilitate high-quality briefings in alignment with the respective account teams for the Senior Vice President of Enterprise Cloud Services.
Manage every customer-related topic on an executive level, collaborating closely with our Customer Success Board area.
Leverage effective de-escalation management techniques in collaboration with internal and external stakeholders.
Understand top customers' pain points and translate these insights into actionable improvement initiatives for the region.
Collaborate with account engagement teams to develop a comprehensive view of our top customers.
Define and execute strategic customer initiatives to enhance the overall customer experience.
Build stronger relationships with customers, increase customer satisfaction, and drive long-term success for both the customers and the company.
We are looking for a dedicated professional who is passionate about customer service and is ready to take on this exciting challenge. If you believe you have the skills and experience to excel in this role, we would love to hear from you.
EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES
A minimum of 5 years of comprehensive software, professional services, and cloud experience, spanning across sales and strategic account management.
Demonstrated ability and readiness to successfully lead in businesses and/or functions that require high degrees of cross-organizational interaction and collaboration.
Track record in leading customer-facing, services, operations, or customer engagement organizations including several years of proven successes in customer-facing roles.
Promotes a culture of trust, feedback, transparency, and values diversity, high integrity, and ethical behavior.
Strong methodological and conceptual skills paired with analytical thinking.
Organizational talent and team player with the ability to extend trusted relationships with additional key stakeholders.
Business knowledge of the SaaS and IaaS markets, including a deep understanding of SAP's Cloud portfolio and offerings.
Fluent in English, both spoken and written. Fluency in Japanese is a plus.
Result-driven, persistent, self-motivated, and willing to work under pressure.
Ability to communicate at C-/Executive-level (with high attention to detail).
Degree in business administration or applied science.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 411125 | Work Area: Administration | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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