Business Analyst

2 weeks ago

Singapore Shopee Full time

Overview
Business Analyst - Regional Marketplace Operations (Entry-Level)
role at
Shopee . Join to apply for the Business Analyst role at Shopee.
Shopee’s Regional Marketplace Operations department solves problems and introduces innovative solutions to improve platform usability and end-user experience for buyers, sellers, and partners. Teams manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets, driving policy, processes, and features for product and operational excellence. As a Business Analyst, you may be allocated to a function such as Customer Service, Returns & Refunds, or Fraud. The exact area will be determined before joining based on knowledge and experience after assessment from the hiring teams.
Responsibilities
Conduct quantitative/qualitative analysis of pain points and issues from current regional and local operations
Drive root cause analysis and implement programs to improve user metrics
Create clear dashboards and visualisations to present data for data-driven decision-making
Build data analysis models and reporting processes based on data, feedback, and benchmarking of industry best practices
Track and measure the impact of initiatives and provide regular updates on outcomes
Collaborate with product owners, developers, and local operations teams to deliver user experience projects
Present findings and recommendations to stakeholders clearly and concisely
Work with other teams to build reliable data pipelines to ensure data quality and accessibility
Qualifications
Bachelor’s Degree in Business Analytics, Data Analytics or related field
Professional experience in user-centric roles with strong analytical and problem-solving skills
Experience with data, drawing insights, developing reporting templates, and deploying data-driven solutions
Experience/proficiency in SQL/Python
Ability to generate impactful insights and understand users’ needs on e-commerce platforms
Ability to view project aspects from a macro perspective with attention to detail
Strong communication and coordination skills for internal and external stakeholders
Ability to thrive in a dynamic, collaborative environment to drive business goals
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