service crew leader

7 days ago

Singapore THE DINE PTE. LTD. Full time

THE DINE PTE LTD (BACOS)
· Working Days: 6 days
· Working Hours : 1030am - 1030pm (2 hrs break in between)
· Location: Little india (Tekka)
· PR and Singaporean only
Company Overview
We are seeking a highly experienced and disciplined individual to join our team as a Service Crew Leader. This role demands exceptional commitment, proven leadership in F&B operations, and the ability to manage service standards at the highest level.
Key Responsibilities:
Lead and supervise service crew to ensure
100% compliance with SOPs
at all times.
Handle
customer complaints independently and resolve .
Train new staff and ensure they reach
operational readiness within 3 days .
Perform daily opening and closing, including
inventory counts, cash reconciliation, and housekeeping checks .
Maintain
zero tolerance for service lapses, hygiene non-compliance, and staff misconduct .
Report directly to management with
daily written reports
on operations, sales, and manpower performance.
Requirements (Strictly Mandatory):
Minimum
10 years' proven supervisory experience in the F&B industry .
Diploma/Degree in
Hospitality Management or equivalent professional certification .
NEA Food Hygiene Certificate (WSQ)
– .
Able to
work weekends, public holidays, split shifts, and extended hours without exception .
Strong knowledge of
labour law, food safety regulations, and MOM requirements .
Physically fit to
stand long hours
.
Excellent written and verbal communication skills in
English + 2 additional languages .
Proven track record of
managing teams of at least 5 staff
in a fast-paced environment.
Additional Notes:
Only candidates meeting
all requirements
will be considered.
This is a
full-time, highly demanding leadership role .
Shortlisted candidates must undergo a
3-stage interview and practical assessment .
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